Computer problems at work...
- 29Mar 4, '12 by brian, ADN AdminHow does your work place react when computers go down? Do you have any stories to share?
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Last edit by Joe V on Mar 4, '12 : Reason: ..
- 3Mar 5, '12 by twinkletoes53First of all, In your scenario, would fax machines still be working? Because that would simplify getting orders off to the appropriate departments.
I was such a "dinosaur". I started my RN career when we had no computers; all orders were entered by hand, and nurses drew all the lab in our NICU. Including and made our own slides when drawing a CBC. When our computers went down once, it was a colossal mess. We still had our paper order sheets, and the unit secretaries hand-enterd each patient's lab draw orders. Doctors' med. orders were carried to the pharmacy by our PCTs, and nutrition orders were called to Dietary.
I worked briefly on our hospital's telephone triage line when the hospital computers went down one night. They were down for 7 hours. We hand-entered all calls, fax information, etc. Then we called the families back, and again hand-wrote everything pertinent. We had hard-cover copies of all the protocols we used, and we referred to them for the appropriate guidelines and responses to give.
I was working with another RN @ the time. She told me that we would turn over all the handwritten entries to the day shift Coordinator, and she would transcribe them when the computers came back online. Well they did come back on 2 hours before the end of our shift, so I volunteered to start transcribing all our calls into the computers, since we weren't busy at the time.
The thanks I got? The RN I worked with told the day shift coordinator I typed too slowly, and she didn't understand why it took me so long to type in the calls. We had about 20 calls that I transcribed. oh well.Last edit by Joe V on Mar 5, '12 : Reason: spacing
- 2Mar 5, '12 by Ted, BSN, RNI LOVE computers. . . hate them at work. We have a "Down Time" set-up which is basically all of the paperwork that we USED to use B.C. (Before Computers). The problem with this is that the paperwork (charting forms, MARs, Lab slips, etc.) in the "Down Time" bin is usually not complete and/or up to date. UGH!! Needless to say, our hospital does NOT fair well when the computer system goes down. This cartoon does a WONDERFUL job visually describing how we all react when the system does go down.
- 2Mar 5, '12 by GitanoRN Guideundoubtedly, the moment computers are down we have to depend on the good old paper & pencil in order to triage patients. however, it's total chaos for everyone involved. unquestionably, we are so depended on this technology that at times i wonder. needless to say, all medical records are accessible, therefore, our facility looks just like the cartoon...lol
- 2Mar 5, '12 by GitanoRN GuideQuote from gitanorni meant to say all medical records are inaccessible when computers are down in addition, i'm sure i'm not the only one that goes through the following with patients, even after you tell them that the system is down they say " oh! okay, well my appointment was for 8:00am and i came fasting, do i need labs? please check the computerundoubtedly, the moment computers are down we have to depend on the good old paper & pencil in order to triage patients. however, it's total chaos for everyone involved. unquestionably, we are so depended on this technology that at times i wonder. needless to say, all medical records are accessible, therefore, our facility looks just like the cartoon...lol