I was promoted to Charge/Clinical Resource Nurse of a small outpatient oncology clinic 6 months ago. I'm working with my peers in a different role. They, to say the least, are good people with bad attitudes. Some like to tattle on eachother, feeling I'm not addressing situations as fast as they would like. Some like to hide in a corner, do what they want to do and not be help accountable. The previous person in my position was horrible, she randomly picked on people to the point of harrassment, handled situations with acting out and threats that got no where. I've tried to treat them as I'd like to be treated, focus on patient care and have given each of them their own areas to oversee.... one does new charts/chemo orders, one readies charts for the day, one handles all incoming consults, etc. This one thinks that one is not doing what they think they should or wants to boss the other's in my absence. I was forced to a 4-10 working shift so they have one day to man up and do their own things, but it turns into pushing eachother around or ganging up on one person. I truly feel like I'm babysitting!
I, of course, have my own boss who I have to get the OK to make any changes and don't have disaplinary ability at this point so pretty much my hands are tied. When one nurse in particular is having a bad day or a personal event she uses me as her scape goat to the other staff...... I'm not being nice to her, even though I'm not doing anything different. Another one is addicted to her cell phone and runs out of the clinic to chat all day long..... I've asked for a cell phone policy and been told there is one, but I can't enforce it till upper management addresses the issue first. I've been asked to oversee performance and charting (due to an audit a few years ago that showed the previous charge's poor charting) but when I give things back and say, don't forget your stop time/initials/etc. I get "everything I do she says is wrong", which is not the case...... I try to say, "oops, I forgot" when I make my own errors in charting so they see I know they are just forgetting and dont' make a big deal about it. I've asked that pre-charting stop (one nurses terrible habit) and that no one chart for someone else, but remind them to complete a chart.
It's maddening! The other day I had my evaluation, glowing, but the "how can we help them to be team players...... look inot what they expect of a charge person". I've rattled my brain all weekend (my days off) to find any way to change it. Outside of them realizing i'm not just "pe.. in the wind" when I say something, I have no clue. I'm overworked myself, but assist in clinic, answer questions, handle most of the patient phone calls, as well as charges, billing, assignements, difficult IV sticks, assist in all areas of our department. I bring atleast 2 hours of work home a night and go in early and stay late. I'm slowly feeling like no matter what I do, it's not right and trying hard not to give up and stop careing. I love what I do, I'm good at what I do, and if I left the place would fall apart (not arrogance, but the doctors have told me I'm the glue and complain when I have a day off). I have asked my boss for more staff/more enforcement of the rules/direction/assistance/etc....
Help!! I feel like I' banging my head against a brick wall.