How do you deal with "strong personalities" as a manager? I have recently moved from a hospital setting as a staff nurse to an outpatient setting as a manager. The strong personalities have the strongest work ethic but constantly provoke the other employees. Then they complain about eachother. What is the best way to handle this? They both have valid points but since they are clashing they are not improving productivity. I have had multiple complaints on the stronger personality.
Oct 1, '16
Are the complaints that the employee is wrong, or just that she's not "nice"? If it's a matter of "not nice," make sure the employee understands that you value her work ethic and her clinical judgement and that you're willing to work with her on her relationships with other employees. Then find something that your two strong personalities can work together on -- some problem that they can work on solving together, a new program, a presentation. Nothing makes folks pull together like solving a common problem.