Search term for nurses mediating patient-physician communication?

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I am looking for a specific term or terms commonly used in the nursing field that describes the practice of nurses mediating, filtering, or otherwise managing patient-physician communications. A large clinic formerly allowed patients to communicate directly with their physicians by phone or walk in. In order to reduce the physicians' workloads, the clinic now requires patients to communicate with a nurse, who conveys their concerns to the physician. In some instances the nurse replies to the patient, in other instances the physician does. Some aspects of the way this practice is implemented seem problematic.

I am looking for a search term or terms I can use to research this practice: how it is commonly utilized in the nursing field, what variations are most effective and what are ineffective, factors a medical manager might consider when implementing such a practice, etc. The term or terms should retrieve relevant articles from databases of nursing/medical articles.

Thank you,

TRD