On Monday I start a new job as a unit manager in a LTC facility. Geriatrics is my preferred population, so I am happy about this. I would prefer a rehab unit, but I need to start somewhere! I'm reading old posts hoping to learn a lot about handling not so nice staff. A lot of my interview questions centered around difficult staff issues, so I'm sure these are present. If you have any tips for a newbie, I would love to hear them!
Jan 16, '13
Become conversant with the rules and regulations for your specialty. Become expert with the expectations of your employer.
Do not befriend your staff...mentor, support, and supervise them. Give them opportunity to share their knowledge, ideas, and dreams for your department...encourage them to participate in the development of your program.
Apply all rules evenly regardless of who is involved.
Always start from a position of support for your staff, your objective should not be to fire someone unless you have a history of reason (IMHO).
Remain calm. Make it your goal to respond rather than react to situations.
Jan 16, '13
Thank you for the excellent starting advice! I am also reading all I can in preparation. If anyone has any good books for reference, I'd love to know about them as well.