What's the weirdest thing management has said to you? - page 4

by monkeybug

Based on the thank you card thread, what's the most bizarre thing said to you by management or administration? I can think of a few that will always stand out in my mind. When discussing our patient satisfaction surveys,... Read More


  1. 14
    Quote from KatieP86
    On the same note, management once sent a memo around that a patient had a "difficult family" and we should basically bend over backwards to give the patient and family what they wanted. (not in those exact words, but that was pretty much what was implied). Lo and behold- family arrive. "Mum needs more pillows".

    Management: "Get her more pillows"

    Me: "The only pillows we have are under patients. I am NOT taking them away from one person to give to another to stop her family complaining".
    OMG, I remember a scenario like this....except it wasn't a complaining family, it was the fact that there simply weren't enough pillows on my med-surg/ortho floor. Every patient had at least one or two pillows, some had more to prop various body parts.

    Nurses complained to management that we were reduced to rolling up sheets and towels to try to form props until of course we RAN OUT of THOSE items. Their answer? We should be more efficient in our use of hospital supplies and equipment so we wouldn't be out of them when we needed them! Never mind that we weren't using the pillows to build play forts, they were used ON the patients.

    Never understood that thinking: if they GIVE us the equipment we need, we'll somehow be ungrateful and therefore misuse the stuff....and then we'd want more. Seriously? :-/
  2. 13
    Quote from redhead_NURSE98!
    "The committee meeting is at 11:30 so you can just clock out for lunch and go to the meeting."

    "......Do you want me to go to clock out and go to lunch, or go to the meeting? Those are the choices."
    The only thing I clock out to do is GO HOME! If they want me doing something, they can pay me to do it.
    salvadordolly, uRNmyway, noyesno, and 10 others like this.
  3. 6
    " I don't tolerate bullying on this unit". Just the complete opposite.
  4. 5
    Quote from KatieP86
    On the same note, management once sent a memo around that a patient had a "difficult family" and we should basically bend over backwards to give the patient and family what they wanted. (not in those exact words, but that was pretty much what was implied). Lo and behold- family arrive. "Mum needs more pillows".

    Management: "Get her more pillows"

    Me: "The only pillows we have are under patients. I am NOT taking them away from one person to give to another to stop her family complaining".
    Yep. That's the management I used to work under. Meetings with union reps and the whole deal to discuss the "problem" of making a patient wait for five minutes to have pillows fluffed or some silly thing because we had the nerve to attend to others' more pressing needs first. Reminding us we're supposed to be committed to "patient centred care" and why couldn't we just do what the unreasonable demanding patient and family want all the time so they don't call them to complain?

    Because A) The demands are HUMANLY IMPOSSIBLE to meet and the pt/family would not be satisfied even if we could do it B) we need to set appropriate boundaries and should not be rewarding behaviour that we supposedly have a "zero tolerance" policy on, C) "patient centred care" doesn't mean the entire facility revolves around that one patient or family and D) I have 40 other patients who are NOT less important just because they are physically or cognitively incapable of phoning you and whining.

    Having said that, I almost never got called in for these "meetings".
    Last edit by lemur00 on Dec 12, '12 : Reason: fix smilie
    canoehead, DizzyLizzyNurse, noyesno, and 2 others like this.
  5. 38
    Quote from T-Bird78
    If you call out sick and don't have a note, even for just one day, you don't get to use PTO with it.
    *** I used to work at a large Magnet hospital that had the same policy. One day some of us nurses were standing around in the ER talking about it and an ER physican heard us. He was incredulous and said that was the stupidiest thing he had ever heard (quite a statement coming from an experienced ER physician). This great man told us that if any of us ever needed a doctors note to show up in the ER and he would write us a note, and he did! All we had to do was walk in (we didn't wait in the waiting room but used the employee entrance) and say "Hi Doc!" and he would grab an Rx pad and write "PMFB-RN was seen by me in the ER today", hand it to us and we would be on our merry way. Word got around and pretty soon staff from the whole hospital was dropping by to ge a note. That one doc talked the other ER physicians into also writing us notes. He said "afer all it's perfectly true! You actually did see nurse Smith on the ER today" No other deails were on the note and the doc enjoyed telling nursing management that no he could not elaborate about what were were seen in the ER for, HIPAA you know!
    NYCRN16, salvadordolly, C-lion, and 35 others like this.
  6. 14
    Quote from Kittypower123
    I work in LTC and our administrator told us that our facility should be comparable to a nice hotel. Really? I've never been to a nice hotel that had staff to toilet me, get me up and dressed in the morning and undressed and in bed in the evening, managed my medications and treatments, showered me, fed me and monitored my condition.
    When management pulls out the hotel comparison, I always think to myself that the patients are perfectly capable of choosing to go to a hotel if they want to do so. I'm not sure how well room service will handle their illness, but if they want a hotel, there are many that I can recommend to them. On the other hand, if they want hospital care, here we are.

    Quote from RNsRWe
    OMG, I remember a scenario like this....except it wasn't a complaining family, it was the fact that there simply weren't enough pillows on my med-surg/ortho floor. Every patient had at least one or two pillows, some had more to prop various body parts.

    Nurses complained to management that we were reduced to rolling up sheets and towels to try to form props until of course we RAN OUT of THOSE items. Their answer? We should be more efficient in our use of hospital supplies and equipment so we wouldn't be out of them when we needed them! Never mind that we weren't using the pillows to build play forts, they were used ON the patients.

    Never understood that thinking: if they GIVE us the equipment we need, we'll somehow be ungrateful and therefore misuse the stuff....and then we'd want more. Seriously? :-/
    Our supply people refused to bring us isolation gowns. At least 75% of our floor is on contact precautions, but we were apparently using "too many" gowns. Like we used them for a fashion show or something.
    DeLanaHarvickWannabe, NYCRN16, weemsp, and 11 others like this.
  7. 13
    Quote from KatieP86
    On the same note, management once sent a memo around that a patient had a "difficult family" and we should basically bend over backwards to give the patient and family what they wanted. (not in those exact words, but that was pretty much what was implied). Lo and behold- family arrive. "Mum needs more pillows".
    This didn't come from administration, but from a doctor in a facility where I once worked. We had a patient with a difficult family. When I say difficult - the patient's son and daughter-in-law were constantly at the desk complaining about everything they believed that we had done wrong. At one point we needed to change the patient's bed, and they acted indignant when I asked that they leave the room while we changed the bed (I asked them to leave mainly because they would have scrutinized that, too). Later I was back at the desk charting. The son handed me his cell phone. He had called the patient's doctor at home to complain about the staff. The doctor told me to apologize to them, just to shut them up. I refused, informing him that we had not done anything to apologize for. I probably didn't score any points that day with the doctor, but there was no way I was going to apologize to those people when the staff was doing their best and they were interfering with our care with their petty complaints.
    NYCRN16, Libitina, noyesno, and 10 others like this.
  8. 9
    What's the weirdest thing management has said to you?
    "You start next Monday."
  9. 4
    This is not something management said TO me but about me to a co-worker.

    I resigned my hospital position earlier this year. I gave my notice on a Monday morning and gave them 4 weeks notice. The schedule we were on when I gave my notice ended the following Saturday. We had 6 week schedules that were supposed to be out a minimum of 2 weeks in advance- so in this case if the schedule had come out on the day that I resigned, it would have already been too late. Several days later, it still wasn't out and one of the nurses went to our manager to complain. She was told that it was late because there was "an unexpected resignation on Monday." It was 9 months ago and I'm getting mad just typing it.
    Orca, Orange Tree, PMFB-RN, and 1 other like this.
  10. 10
    This happened today....
    Sitting in our last ACLS class w/5 co-workers from my floor. We've just finished the review, and are about to start testing. My manager walks in and tells us that the shift coordinator told her to come down, pull a couple of us out of class and to mandate us to work on the floor because they were short. Apparently, this was all okay, because the class wasn't "mandatory." Funny thing is, I wasn't given a choice about taking the class. I was signed up for it, told I had to go, and then had to pay for the book for the class.

    We looked at our manager like she was crazy and asked her what she expected us to wear? Surgical scrubs, of course. But what about our shoes? Everyone is wearing business casual, as that is our policy. Oh. No answer to that one. Pretty sure the hospital didn't want to pay for us to get new shoes so we could work....

    I'm still shaking my head in disbelief at this one....


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