What would you say to this shocking patient statement? - page 10

by aboucherrn

14,465 Views | 93 Comments

Obese female in her forties admitted from the ED for asthma, allergy list a mile long, takes medication for anxiety, depression, fibromyalgia, migraines, chronic back pain, etc. Has packed her comfy jammies, memory foam pillow,... Read More


  1. 1
    Quote from SweetPEI
    No one said she is worse than any other nurse that vents. The point is that when we try to call people out on something they have done we, at times, do the very thing we call then out on. So I think it is important to recognize that in us. In this example it was extremely obvious that the OP was reacting. No doubt about that. It showed in the way she presented her post. If it were strictly about the event, some comments may not have been posted, but who knows if comments to this was posted based on the irrelevant information

    Yes, it's so easy for any of use to be reactionary.

    When you encounter patients that appear demanding and bigoted, all you can do is strive to be professional, caring, and do the best you can.

    I've been in the field a long time, and I really have learned, in general, that it's allowing oppression to take over my life when I let others get to me. Sucks up too much energy.

    It does, however, get frustrating at times. You're busy with people that really want and need help, only to find people coming in that want things that are often beyond what is supposed to be provided. This is why the Press-Ganey business in many ED's is sort of baffling to me.

    It's important for people that go into ED to realize that, at times, a lot of your efforts seemed geared towards being a waitress and customer service rep. You even hear ED physicians complain about this ALL the time.
    TJ'sMOM likes this.
  2. 1
    Quote from samadams8

    Yes, it's so easy for any of use to be reactionary.

    When you encounter patients that appear demanding and bigoted, all you can do is strive to be professional, caring, and do the best you can.

    I've been in the field a long time, and I really have learned, in general, that it's allowing oppression to take over my life when I let others get to me. Sucks up too much energy.

    It does, however, get frustrating at times. You're busy with people that really want and need help, only to find people coming in that want things that are often beyond what is supposed to be provided. This is why the Press-Ganey business in many ED's is sort of baffling to me.

    It's important for people that go into ED to realize that, at times, a lot of your efforts seemed geared towards being a waitress and customer service rep. You even hear ED physicians complain about this ALL the time.
    Indeed, it is pure oppression to let those kind of things control how we act. And please don't even get me started on that... Customer service fast food restaurant mentality... The customer is always right, even though they may be killing themselves. Understaffed, mentally drained, but still we smile for the "greater good" of the facility
    TJ'sMOM likes this.
  3. 0
    Quote from SweetPEI
    Usually with AMA, you pay out of pocket. Insurance doesn't have to cover your stay if you leave against doctor's advice. In my facility, we have tons of people who end up with huge bills because of that

    And usually the rest of society ends of eating the costs.
  4. 1
    Quote from SweetPEI
    Indeed, it is pure oppression to let those kind of things control how we act. And please don't even get me started on that... Customer service fast food restaurant mentality... The customer is always right, even though they may be killing themselves. Understaffed, mentally drained, but still we smile for the "greater good" of the facility

    Too too true SweetPEI.
    Nowadays, many of such folks will wait to be seen by a PA or NP. I'm sure if she pushed the issue, it would be different. It's the silly games that go on. People don't realize an ED can be a big money draw for a hospital, one way or the other.

    But too my other point, everyone ends up eating the costs when this nonsense is not limited.

    They need more psych sections to EDs, but then, who would want to work them? Seriously.
    Last edit by samadams8 on Sep 13, '12
    kgill1204 likes this.


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