I just need to vent and maybe hear how you all cope with ungreatful families or patients. I had one today that was just AWFUL. i can't even begin to explain the things he said to us nurses. I'd probably get kicked off the site for repeating them...they were horrible. Basically things like "You went to school for 5 years to wipe ass and you can't even do that right?" after i helped him to the bathroom. "The other nurse is better than you, she snuck me some extra oxycodone" (She didn't. She was telling me he got upset and threatened to report her because she refused to do that and told the doctors his request). The things got so unbelievably horrible it was verbal abuse. I took it to my HOM since my manager was out of town. He went in and had a conversation with him, which made things worse.
One AWFUL thing he said to me (i have a partial missing pinky finger from a car accident when i was 17) "If you don't take this end tital monitor off now you will find your self with another missing finger."
i told the charge i wanted out of that room and i was refusing to take care of him. Her reply??/ "Jenni, Do you think putting someone else in that room is going to solve the problem? he is just going to do it to someone else." HOWEVER when he called my CNA the "N word" she was allowed to not be in that room. But when i had the verbal abuse, i wasn't allowed to refuse care.
then the charge nurse had the NERVE to ask me to work tomorrow since they are short. I looked at her and said "Vicky, After your so called 'help' today, you have got to be out of your ******* mind." Honestly...where do patient's think its ok to talk to their nurse or doctor like that? (yes, doctors too.) And where are MY RIGHTS as a human to not take that verbal abuse?
i feel like if i request to get out of that room and have legit reasons not to take care of him, i should be granted that wish.
Hell...i NEVER request not to take care of patients. I had a patient who was in prison for pedophilia, i had one that was in prison for murder as well. Did i refuse to take care of them??? NO!! because what they did is non of my business and i don't agree with it, but i will be their nurse.
On a scale of one to *******, this guy was off the charts.
How do you all deal with rude/ungrateful patients/families??
Quote from SionainnRN
You know, it's an oldie but a goodie, I kill them with kindness. It's hard to do but I try to look at them as someone who fell off the stupid tree and hit every branch on the way down. I slap a ridiculous smile on my face and reason with them like I would a 2 year old. Most of the time they can't come up with anything negative to say, and if they do, I smile some more and say "how nice" or "how sweet". That is code for eff you. Then you go and vent to your friends in the back.
Last edit by JDZ344 on May 14, '14