Tips for Dealing With Annoying Coworkers
- 53 Published Dec 2, '07One thing they don't teach you in nursing school is how to deal with annoying coworkers. If you work in a hospital, you probably work 12-hour shifts. Those 12 hours can zip right by or drag on FOREVER depending on many factors, one of which is the type of nurses that you work with.
For me, the hardest type of nurse to deal with is a "free" charge who sits at the desk, reading, talking or knitting while her coworkers run around like chickens with their heads cut off. Not only are they not helping out, they are getting "charge pay" to sit there and do nothing. In my years of nursing, I have worked with many nurses like this. And this what I have learned. It will not do any good to address this issue with your floor manager. She is the one who schedules this nurse as charge nurse and she is fully aware of how she behaves. To complain about her will only make you look like a troublemaker. The way that I now deal with this issue is to simply do my job, ignoring the fact that the charge nurse is not helping out. If something happens during the shift that warrants notifying the charge nurse, let her know what the problem is and what you are going to do about it. Then document in your notes that the charge nurse has been made aware of the situation. If the situation escalates without the charge nurse giving you some guidance, then let the house supervisor know what is going on, and document that as well. Avoid complaining to the house supervisor about the charge nurse. Just inform him/her that the charge nurse is aware of the situation. It can be very frustrating, but as long as you keep your cool, document well and continue to care for your patients, you will have the upper hand. If you end up overwhelmed and there are too many things going on at one time, nicely ask your coworkers for their assistance. Most of them are more than willing to help you out if they are caught up, knowing that you would do the same for them.
Another annoying coworker is the nurse who talks constantly. She will tell you her whole life history, share personal information that you would really not hear and disrupt your train of thought entirely. If you must, move to another area to gather your thoughts, document in your nurses notes or call doctors. If you cannot do that, continue to do your charting and answer her with "Uh-huh" without making eye contact. Hopefully, she will see that you are busy and eventually stop talking. Another tactic I have used is to look up, and sweetly ask, "Are you already done with your charting? You must really be on the ball!". Most of the time, they have not started their charting and that snaps them back to reality.
Lastly, we have all worked with "The Complainer". Every unit has one. They complain about their assignment, the nurse aides, the weather and anything else that comes to mind. Another trait that "The Complainer" has is chronic grumpiness. I usually try to distract them with humor or jokes. When that does not work, I distance myself from them as much as possible. Negativity is catching. It can sneak right up on you before you know it. Never join them in their complaint tirades because it will reflect poorly on you. If you think that they are generally unhappy, you might ask them if there is something that you can do to help them out. But beware, sometimes these types of people use these complaints to solicit sympathy so that they can borrow money, or ask for inappropriate favors. Usually the best way to deal with this coworker is to keep to yourself, avoid excessive conversation with them and stay positive.
None of us are perfect, but in order to stay on good terms with your fellow coworkers, here are some tips:
- Stay positive
- Be willing to help out
- Don't gossip
- Don't be a tattle tale
- Recognize when a fellow staffer is overwhelmed and offer assistance
- Keep complaints to a minimum
- Help out your nurse aides whenever possible
- Be supportive of new nurses
- Treat everyone with respect even if they don't deserve it.
Bugaloo joined Jun '07. Bugaloo has '17' year(s) of experience and specializes in 'Med-Surg, HH, Tele, Geriatrics, Psych'. Posts: 172 Likes: 735; Learn more about Bugaloo by visiting their allnursesPage0Dec 4, '07 by mukunda22
- Treat everyone with respect even if they don't deserve it
If you don't truly feel it, don't give it.
Better yet, work on the art of respecting everyone, as befits the higher calling of a spiritual Nurse Healer.9Dec 4, '07 by BugalooMukunda22, Thanks for your reply. In response, I must say that I feel as if someone is to gain my respect, they must earn it. I can get along with anybody, and my mother taught me to be "respectful", meaning that I should treat others as I would like to be treated. And I follow that rule to this day. However..if someone's actions are rude, unkind or just plain hateful, I cannot be respectful of those types of actions, therefore I cannot feel a genuine respect for that person. I do not fake it, I just keep my relationship with that person on a very basic level. Although I am a very compassionate person, I truly feel as if respect should be earned, and in this world, not everyone earns it.1Dec 4, '07 by walk6milesEnjoyed the article. May I share something with you? I am a centralized staff kind of girl and I frequently go to our ISC. There is a Charge there who I will occasionally see reading in her office BUT she also pitches in every where AND (this is the coolest) she takes all the scheduled CT patients to CT in the early hours of the morning and you know how important that is!
Her outstanding kindness allows the rest of us to continue with our routine and we love her for it! Gold stars for her!0Jan 7, '08 by Weeping WillowI'm not sure I could be silent about a lazy, selfish charge nurse and not explode. If my Manager wouldn't deal with it, I think I'd have to mention it next time the DON makes rounds.
I always treat others with courtesy, I help whenever needed, I try very hard never to ask for help. I try to just do my work and learned long ago not to tell my personal news at work if I don't want it spread all over the building.1Feb 3, '08 by psychnurse1998Great article...I have been tempted to make up a bumpter sticker saying...if you cant be compassionate with your co workers how can you be compassionate with patients? I help others when I am ahead and they are behind, hoping my acts are as contagious as the flu virus.
I come a few minutes early to be ahead of the game, only to find the nurse that is to give me report, playing on the computer. And this nurse expects me to complete doctors orders from that nurses shift. go figuire. I agree with your suggestions..6Feb 3, '08 by interleukinYour article misses a fundamental point; it explicitly implies that a nurse should do whatever she can to maintain the status quo--however regressive and/or unhealthy--and affirms the historical fact that nurses should just be quiet little helpers.
“It will not do any good to address this issue with your floor manage…and to complain about her will only make you look like a troublemaker”
Being afraid to be labeled a “troublemaker” is exactly how an unprofessional management team wants its workers to feel. If an issue is legitimate, and you do nothing about it for fear of being labeled, you are letting down yourself and all the other nurses. In effect, you are actively promoting and perpetuating just the environment that brought you to the subject in the first place.
Your charge nurse, and those above her/him, know when your issues are real. And they will not confront you if they are. They are not stupid. So, you can document ‘til the cows some home but by simply apprising them of issues makes them responsible. If things go wrong, the-- not you--will have to answer to the CEO. And they don’t want to have to do that. If only document and “play nice” I guarantee you will eventual hear, “Well, we didn’t know, why didn’t you tell us?” And you will be the one on the hot seat.
If you have gone up the ladder of responsibility and no one is willing to listen, then you should reconsider where you are working.
“Another annoying coworker is the nurse who talks constantly”
Sure, we know them. Rather than enabling their behavior simply say with a smile, ”I’ll talk to you later, I’ve got to finfish.” Then bury you head in what you’re doing.
No beating around the bush, just clear, concise and truthful. Works every time.
“Lastly, we have all worked with "The Complainer". Every unit has one”
Hey, you’ve probably already labeled me as the complainer because I’m not agreeing with what, historically, has been submissive nursing behavior for so long.
Again, this is worst of worst type of advice and it puts pressure on people to “just be good little sheep.”
They may sound a bit rough but think about it.
Nursing is where it is today in large part because nurses never found their voice to say, for example, ”Stop…you’re asking us to do more and more every year with the same amount of time and the same expectations of perfect practice. “
Nurses, stop being afraid to speak up. No, not ad nauseum about the color of the curtains
or the size of the cups in the breakroom. But voice concerns over real issues. Just make sure you know what you are talking about and that you have some sort of remedy.
Perhaps you should have said, don’t complain for sake of complaining Sure no one likes that, but those nurses are transparent and easily marginalized. By simply saying, with a smile, “Ok, then what’s your solution?” then, “Now go tell the director and let me know what she said.” Then move on to another subject.
Again, I guarantee she/he will back off and get the message.
Stop enabling bad behavior and stop worrying about your popularity in a place where your patients and their families are your sole employer. Do right by them and be professional to others and you will--in a decently run place-- be bulletproof.