Texting while doing patient care? - Page 4Register Today!
- May 22, '12 by redhead_NURSE98!Quote from psu_213I suspect that this is the case as well. Whenever I get outpatient blood draws at my hospital, the phlebotomist always acts like a friend and talks about things in a way she probably wouldn't talk with someone who wasn't wearing a hospital name tag. Not that it's appropriate for this lady to text while taking care of you, at all....Maybe she just assumed (you know what happens then) that you would be OK with another employee of the facility texting while she worked...since everyone does it, right? (Ok, not me, and not a lot of people I work with)
EDIT Never mind, I see that she didn't know you were an employee.
- Quote from klonethere. are. no. words.this was a new one on me and i thought i would throw it out there to the nurses and get your opinion. i was a patient today in an outpatient clinic. i was getting my vitals taken, and as the nurse was putting the blood pressure cuff on me, she pulled out her smart phone and said "wow, three text messages!" i said, "oh, do you have a child emergency?" she said, "no, a friend with a job crisis," and then as the blood pressure machine was taking my blood pressure, she started reading through/responding to her texts. then, when the machine was done with the reading, she realized she didn't have a pen to write down the vitals, so she took a picture of the machine readout with her phone (which i thought was...creative).
now, as an employee of the facility at which she works, i know that it's against policy to carry around a personal phone and be seen texting while on company time. i personally would never dream of texting while walking around in the halls, but to whip out a phone and start texting while taking someone's vitals? that's just a whole 'nother level. i was completely at a loss for words. am i the only one who finds that completely appallingly unprofessional, or is that just how it is nowadays? i brought this up at another message board (not nursing related) and another person said that as long as she knew what she was doing and practiced safely, it was all good. i'm of the opinion that i expect my care provider to practice safely and be professional.
if that had happened to me, i would have brought the hammer down on her. i would have asked for the medical director, and i would have made them get him/her for me. i'd have reported exactly what happened and there would have been a come to jesus meeting--immediately.
what is the matter with people? how did we live before there were smartphones?
i'm trying to think of a word more extreme that "appalling." i'll come back when i do.
- Quote from lynx25i had a blackberry for like 30min. i couldn't see the print, and the keys were so tiny i couldn't use them properly. my iphone and i live in perfect harmony.i don't know if it's specifically sanctioned, but it happens, a lot. i don't believe anything has gone through my phone that would be an issue though.
the hospice nurses are always ticking away at their blackberries- apparently the company has gone 'paperless', but they got blackberries instead of laptops. it drives them nuts- they are always fussing about not being able to see.
but personal text messaging is just wrong, wrong, wrong.
- Quote from klonewould i report it? big time.okay, next question - if you were in my shoes, would you report it? i'm not interested in getting the nurse in trouble, but point out a glaring hiccup in their patient care. this just shouldn't be happening. i don't even know what her name was, so if i did report it, it would be from the standpoint of "this happened on xyz day..."
- May 22, '12 by psu_213Quote from redhead_NURSE98!Yeah, I've seen to OP's followup that the nurse caring for her did not know she was an employee. Anyway, that was a possible explanation for the behavior of this nurse, not an excuse for it. Yes, report it!I suspect that this is the case as well. Whenever I get outpatient blood draws at my hospital, the phlebotomist always acts like a friend and talks about things in a way she probably wouldn't talk with someone who wasn't wearing a hospital name tag. Not that it's appropriate for this lady to text while taking care of you, at all....
EDIT Never mind, I see that she didn't know you were an employee.
- May 22, '12 by psu_213Quote from kloneWe get a copy of our Press Gainey comments from pts. We see comments such as "my nurse told me to quit complaining about my pain, she said I had way too much pain medicine already." My first though is what nurse would deliver this message in such a way to patient? Yet, time and time again, pts say that nurses said stuff like this, so I'm pretty sure it is actually happening (albeit in small amounts). My point--the reputations of all nurses are brought down by the select few who say/do stupid things in front of pts. This facility may not realize such a thing is going on, and your comment might be the impetus for them to strengthen their policy.Okay, next question - if you were in my shoes, would you report it? I'm not interested in getting the nurse in trouble, but point out a glaring hiccup in their patient care. This just shouldn't be happening. I don't even know what her name was, so if I did report it, it would be from the standpoint of "this happened on XYZ day..."
- May 22, '12 by SparrowhawkI don't. My boss is bad abuot texting me at the worst time..ie in a pt's room..so he has to wait for a response till i get back to the cart, but I'm sure to state to anyone seeing it "It's the boss". Just so they know.
- May 22, '12 by Been there,done thatQuote from Purple_ScrubsWhy shouldn't this person be singled out?I would probably report it, but be very general in my statements. For instance I might just say, "During my recent admission I noticed some unprofessional behavior by some staff members, inlcuding cell phone camera use and texting during patient care. As an employee of this facility, I feel this not only violates policy, but also reflects badly on the facility and thus on me. I am bringing this to your attention so that some staff re-training can take place to improve on this problem." Hopefully management would send some general reminders about policy and step up enforcement, yet no one person would be singled out.
- May 22, '12 by Purple_ScrubsQuote from Been there,done thatI believe the best approach is to speak to someone directly if you have a problem with something they are doing. In this case, the OP stated she did not know the employee's name, and I don't think she should have to run around trying to find her. IMO the next best approach is a general one. My bet is the nurse in question is probably not the only one who could use a refresher on the hospital policy regarding cell phones and professional conduct.Why shouldn't this person be singled out?
I try to think how I would like to be treated. If somone perceived my actions as inappropriate, I would hope they would speak to me directly and not run to my boss as a first line of action. Of course, I would never text in a patient's room, lol, but if I offended someone for any reason I would like the courtesy of them addressing me about it. You would be surprised at how clueless some people are...this nurse probably has no idea her actions are inappropriate.