So the hospital where I work is infatuated with customer service and improving survey scores.
However, they still love to give us 6 and 7 pts each on a busy really BUSY med/surg/tele floor. With only one tech for the whole floor btw (20 pts).
So in a meeting yesterday we are told that we should be able to anticipate our patients needs and be be proactive, we should never have to react.
We were told that whenever a patient hits the light, that is an error and that we will be expected to do better.
We were also told that we would now have to do mandatory hourly rounding on every patient and start using scripted phrases and greetings.
We are also secretaries as our docs still write orders in paper charts and we must then remove them and fax them to order entry and then to pharmacy....
Ah yes pharmacy....we never have the meds we need and spend on avg 2 of 12 hours tracking down meds and on the phone with the pharmacy. ...
