Rude Cna To Nurses - page 4

I am working in a unit with only one regular tech in our shift who is efficient and hardworking, but she has a hell of an attitude. I am barely new to the unit but I think I can't take it anymore. ... Read More

  1. by   fssmith
    Before I read anyone's post let me say this- I have a smart mouth. I don't take crap off of anyone. Matter of factly when I talked to the nurse advisor she told me that it was a characteristic that would get me a long way in this type of field. She explained that you wouldn't always work with the most respectful people and when I had to work with mean people I would know how to demand respect. I would tell the disgruntled winch-"If you are so smart, and know so much- why are you a cna and not a lpn or rn?" Make sure you say it in a smart a!! way.(not in front of students) That might work and if not - try this- " No matter how I do it, as long as it is correct , I still get paid and trust it's way more than you" Only use that as a last resort. Grow a thick skin and don't let anyone (boss, doctor, CNA) talk to you any kind of way.
  2. by   kellilou3
    I think what you have on your hands is what experts are now calling a "workplace bully". Maybe you should just flat out ask her why she feels the need to degrade you in front of patients. Why does she get satisfaction out of doing that, when it just makes her look like the a**hole? This website: http://www.kickbully.com has some good ideas for how to handle her if you click at the top of the page on Fight Back--Battle Techniques--Basic Responses.

    Some of these helpful hints include:
    -Act amused: Repeat the bully's words as a question and smile.
    -Calmly ask why until you've reached her underlying motivation by using phrases such as "Why do you believe that?" or "What's your reasoning on that?"
    -A failsafe respones technique is to interrupt the bully if she is in the process of a lengthy attack, excuse yourself by saying something like, "Can we talk about this later?", and return to face the bully after you have calmed down. Once you confront her after calming down, you are supposed to allow silence to settle around the her words before you speak, confront her with simple and direct questions, and keep repeating your questions until she responds clearly.

    Good luck.
  3. by   Justus
    "Stitchie" - You say tomato and I say tomatto... LOL
  4. by   Justus
    Quote from fssmith
    before i read anyone's post let me say this- i have a smart mouth. i don't take crap off of anyone. matter of factly when i talked to the nurse advisor she told me that it was a characteristic that would get me a long way in this type of field. she explained that you wouldn't always work with the most respectful people and when i had to work with mean people i would know how to demand respect. i would tell the disgruntled winch-"if you are so smart, and know so much- why are you a cna and not a lpn or rn?" make sure you say it in a smart a!! way.(not in front of students) that might work and if not - try this- " no matter how i do it, as long as it is correct , i still get paid and trust it's way more than you" only use that as a last resort. grow a thick skin and don't let anyone (boss, doctor, cna) talk to you any kind of way.
    :imbarhmm...was your na being sarcastic? i wonder if this cna was told the exact same thing?
    imho -it is precisely that kind of caustic / unprofessional behavior that gives air to this whole thread. oh, i understand that there are times, when someone has crawled all under your skin but to allow yourself to ever sink to that level...
    here again, no matter your profession, your income etc. etc. this should not ever be allowed.
  5. by   Stitchie
    Quote from Justus
    "Stitchie" - You say tomato and I say tomatto... LOL
    So we're in agreement then? We'll all be nice, say thanks, great job! And be an example to our coworkers!
  6. by   elorra
    Quote from Stitchie
    So we're in agreement then? We'll all be nice, say thanks, great job! And be an example to our coworkers!
    I was in a situation last year with several unqualified staff who literally hated qualified nurses (based on jealousy). One of them was best friends with the line manager who sided with her. Night duty would be horrendous because they would decide what they were to do, start obs late at the beginning of the shift and start and end of the shift despite having adequate breaks.
  7. by   Stitchie
    Quote from elorra
    I was in a situation last year with several unqualified staff who literally hated qualified nurses (based on jealousy). One of them was best friends with the line manager who sided with her. Night duty would be horrendous because they would decide what they were to do, start obs late at the beginning of the shift and start and end of the shift despite having adequate breaks.
    It's a horrid situation when you're left like that. I don't pretend to know what the solution is; I've just been on both sides of the 'fence', if you will.

    There is no room for hatred on a nursing unit. And no sane NM would tolerate such behavior.

    My previous unit, before the insane ED where I work now, was positively toxic. Rotten to the core with favoritism. I received a form letter from the CEO saying how much he valued nurses and if I ever wanted to seek employement at the hospital group again I'd be welcome with open arms, blah blah blah.

    Well, I wrote back a one page email rebuttal quoting his letter and my experiences on th floor. Can't wait to see what happens. But what most likely will happen is nothing. What does he care if one more disgruntled nurse leaves? It happens every day!

    Best of luck to you. I don't have any words of encouragement or any solutions. This seems to be a world-wide problem. What a shame. We have the potential to use our power for good, and instead...we tear each other up with it.

    I hope all goes well for you. (((()))))
  8. by   elorra
    Quote from Stitchie
    It's a horrid situation when you're left like that. I don't pretend to know what the solution is; I've just been on both sides of the 'fence', if you will.

    There is no room for hatred on a nursing unit. And no sane NM would tolerate such behavior.

    My previous unit, before the insane ED where I work now, was positively toxic. Rotten to the core with favoritism. I received a form letter from the CEO saying how much he valued nurses and if I ever wanted to seek employement at the hospital group again I'd be welcome with open arms, blah blah blah.

    Well, I wrote back a one page email rebuttal quoting his letter and my experiences on th floor. Can't wait to see what happens. But what most likely will happen is nothing. What does he care if one more disgruntled nurse leaves? It happens every day!

    Best of luck to you. I don't have any words of encouragement or any solutions. This seems to be a world-wide problem. What a shame. We have the potential to use our power for good, and instead...we tear each other up with it.

    I hope all goes well for you. (((()))))
    Thank you Stitchie for your kind words. I am no longer working in that environment although I slogged it out for 8 and a half years with no problems until I had a new line manager (promoted up). In my opinion safe teamwork depends on a good manager who values his/her staff and encourages the best out of them whatever their level of skill. Nursing is a brilliant profession and I will ever be proud that I did the training.
  9. by   Stitchie
    Quote from elorra
    Thank you Stitchie for your kind words. I am no longer working in that environment although I slogged it out for 8 and a half years with no problems until I had a new line manager (promoted up). In my opinion safe teamwork depends on a good manager who values his/her staff and encourages the best out of them whatever their level of skill. Nursing is a brilliant profession and I will ever be proud that I did the training.
    Glad you got out Elorra! Sometimes the most positive thing to do is to vote with your feet. I did, and although I come home exhausted I don't internalize the 'badness' of my previous unit.

    A friend of mine told me that there are too many good nursing jobs out there to be miserable for one second. Keep that in mind!

    Where's Leicester? My DH and I are planning a trip this summer and would love to go to England.
  10. by   tommycher
    I still always think that each nurse should work as a CNA one shift every few months, it will not only be an eye opener for the nurse, it would also create a better team environment. Sometimes those of us who were aides before we were nurses forget just how hard that job is. And it is true, some of us get a case of "nursitis" whether we want to admit to it or not. True, as nurses, we are always with our heads on a chopping block, but that does not negate the lack of respect aides sometimes receive.
  11. by   Marie_LPN, RN
    Quote from tommycher
    I still always think that each nurse should work as a CNA one shift every few months, it will not only be an eye opener for the nurse, it would also create a better team environment. Sometimes those of us who were aides before we were nurses forget just how hard that job is. And it is true, some of us get a case of "nursitis" whether we want to admit to it or not. True, as nurses, we are always with our heads on a chopping block, but that does not negate the lack of respect aides sometimes receive.
    The only problem with that is that the one day that would be chosen would wind up being the day that all hell DIDN'T break loose.
  12. by   1BlessedRN
    Quote from tommycher
    I still always think that each nurse should work as a CNA one shift every few months, it will not only be an eye opener for the nurse, it would also create a better team environment. Sometimes those of us who were aides before we were nurses forget just how hard that job is. And it is true, some of us get a case of "nursitis" whether we want to admit to it or not. True, as nurses, we are always with our heads on a chopping block, but that does not negate the lack of respect aides sometimes receive.
    I'm sorry but I have to add my 0.2 cents why should anybody with a certificate, degree, or diploma have to regress back to prove a point, everybody is suppose to do their job desription, that is the key here, I totally disagree with you, this is about the CNA's negative attitude, not titles, she doesn't have the right to talk to anyone in that manner when something is supposed to be done for the safey of pts. and I also disagree with the post about tell her in front of the pt.s Never should any mess such as that be allowed in front of pts. eveything should be done by a chain of command, if that RN, LPN, or CNA Supervisor(I have seen these)tell them to do something (that's in their scope) they are suppose to fulfill that duty, if not, they have the right to reprimand her, I had this happen to me, and I waited just patiently like I had forgotten about it, and I approached the CNA(privately) and asked her did she have a problem with me, not ugly or anything it was me and her, she had her say, and I had mine and I didn't have anymore problems out of that SISTER, I tell ya sometimes you have to let people know where you stand whether you are a CNA, LPN, RN, MD.

    A soft answer turns away wrath
    Last edit by 1BlessedRN on May 7, '04
  13. by   Hellllllo Nurse
    Quote from lisadlpn2brn
    I'm sorry but I have to add my 0.2 cents why should anybody with a certificate, degree, or diploma have to regress back, everybody is suppose to do their job desription I totally disagree, this is about how the CNA's negative attitude, not titles, she doesn't have the right to talk to anyone in that manner when something is supposed to be done for the safey of pts. and I also disagree with the post about tell her in front of the pt.s eveything should be done by a chain of command, I had this happen to me, and I waited just patiently like I had forgotten about it, and I approached the CNA and asked her did she have a problem with me, not ugly or anything it was me and her, she had her say, and I had mine and I didn't have anymore problems out of that SISTER, I tell ya sometimes you have to let people know where you stand whether you are a CNA,LPN, RN, PHD.

    A soft answer turns away wrath

    I agree with the above. I was a CNA (nsg home and med-surg) for three years. IMO, being a CNA is not nearly as hard or as stressful as being a nurse. And- when I was a CNA, the vast majority of nurses treated me like gold. I believe this was because I worked hard, and knew my job and my place as a CNA.

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