The entitlement attitude is seemingly very popular these days. Until management develops new policy, or starts to enforce those already in place, the problem will remain. I'm sure it's everywhere and many others find themselves in your shoes, of being sick of such folks. I am well aware of this issue & the poor retention of nurses. You stated yourself:
This is not a problem that I must deal with but is a problem that must be dealt with by administrators and law makers. Patient satisfaction has gone too far.
And you're attempting to find a position elsewhere, that you won't have to interact with these patients & family as much. You're trying to solve the problem that you're currently experiencing. I'm sorry if my post came across as rude or anything other than offering up a few things that have helped me in the past. I try to give everybody the benefit of the doubt (the family members/patients), which is why I just listed what I've done/seen work in the past.
If you think you are the only nurse to be annoyed by family members thinking they are the center of the universe you are sorely mistook. and you are stereotyping how ALL family members are stupid, and ALL patients are ungrateful for the care you give. I have had both my share of needy patients & family members, but I realize this is not all of those I have cared for. I am able to remember quite a few very nice & appreciative patients/family members, as well as the not so pleasant ones. If you honestly cannot recall one patient that was a joy to help, then it truly is an issue with you. Or maybe I'm the one with the issue, since I can recall almost as many good individuals as the negative. This stereotyping may occur in others's minds, but you brought it up and asked if other nurses have had the same issues. So, then it is your issue, because you are the one grouping ALL families together as stupid, rude etc.
I don't mean to sound rude, but I have trouble believing you (a nurse, with THREE years experience of practicing nursing) is more competent than others with 3X your experience. If you speak the truth, that you are THEE best nurse on your unit, that's great. I'm sure your co-workers love working with you, if you're that good. Maybe it's time to brush up on people skills since you've got everything else under control???
If you truly dislike people to this extent, you will have trouble with any position (nursing or otherwise). Until all occupations can be filled with robots and computers, you will have to deal with people at some point; unless you work from home, have groceries delivered and become a hermit.
Best of luck in finding a new position that may be a better fit for you. If you truly are an amazingly competent nurse with trauma, what about education? Teaching new ICU nurses and pre-cepting them to the ICU? Then your skills would be truly utilized in a great way, to help others learn and grow. (not being snarky at all, just a thought that could benefit you and many others).