New grad dealing with angry/yelling patients - page 7

Hi all, I am a new grad of 4 months working on a busy Ortho/Trauma floor. It has gotten to be an almost daily occurence that I come home crying because a patient/family has decided to take out... Read More

  1. Visit  cnyrn profile page
    0
    Yesterday at the risk mgt. mtg. (with the CEO, etc.) psycho old man family memeber of pt. busted his way in, tried to cane an administrator and threatened to kill everyone. They had to call a Dr. Strong. Yep, his wife will still be on my med-surg floor as a pt. this weekend, and yes, they still allowed him to come in for a visit that very afternoon.
    Wonder which color scrub set co-ordinates best with body armor?
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  3. Visit  RN4NICU profile page
    0
    Quote from cnyrn
    Yesterday at the risk mgt. mtg. (with the CEO, etc.) psycho old man family memeber of pt. busted his way in, tried to cane an administrator and threatened to kill everyone. They had to call a Dr. Strong. Yep, his wife will still be on my med-surg floor as a pt. this weekend, and yes, they still allowed him to come in for a visit that very afternoon.
    Wonder which color scrub set co-ordinates best with body armor?
    Were the police called? I think they should have been. Sounds like this calls for a restraining order.
  4. Visit  cnyrn profile page
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    The whole incident was kept quiet as it would have been the headline in the local newspaper police report. I agree that something be done to protect the workers exposed to this wack-o.
  5. Visit  Paleobug profile page
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    I'm starting nursing school in the fall. I worked for years in a casino on the Las Vegas strip. I worked in slots. On busy days such as holiday weekends, players would yell at me for having to wait to have their machine filled or to have their jackpots paid. Often times, they would exaggerate and say they've waited 30 minuntes when it was only 5 minutes. I would just tell them that I would be with them as soon as possible, and then walk away. We never had much support from supervisors. They would always side with the customers.
  6. Visit  cnyrn profile page
    0
    Quote from RN4NICU
    Were the police called? I think they should have been. Sounds like this calls for a restraining order.
    The nut job was back today, he tried to get me to accept a donation for the March of Dimes. I told him the hosp. fund raiser was over but I'm sure that he could independently donate on his own. Today he was wearing a headband that was really the waist band he cut off a pair of white Fruit of the Loom briefs (well, techically the undies were once white) like a demented and aged Rambo.Actually, he behaved alright today, just really obnoxious.
  7. Visit  moia profile page
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    In the beginning I too wanted everyone to love me...I got over it....
    I made a real choice to expend all my mental angst energies on the people who do already love me...patients and their families?....not a chance.

    If I have a family member problem I ask them politely to accompany me to a quiet room and ask them politely why they are behaving like an idiot..if they don't have a good answer I give them the nurses bill of rights and underline the parts they have abused..I give them one warning and I tell them if the problem continues I will need to call the manager or house supervisor....I always give them the opportunity to explain their behaviour...if it is about taking to long to get a pillow or water I say to them directly...no one behaves that rudely over a pillow or water...what is the real issue here and how can WE solve it...always we...because they need to own their own mess.
    I am more than sympathetic if they break down and howl over the injustice of their loved ones illness...it sucks and they need support but I am clear that I am ONLY AVAILABLE FOR SUPPORT...if they need to abuse someone they need to choose someone who has to put up with it... like a member of THEIR family.


    ICU is a blessing..we can toss them out after a minute if they get obnoxious.
  8. Visit  chris_at_lucas_RN profile page
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    I give them the nurses bill of rights
    There's a nurses' bill of rights? Can you post it (new thread maybe) or provide an URL?

    Thanks! (Can I come and work at your hospital???)
  9. Visit  RN4NICU profile page
    0
    Quote from chris_at_lucas
    there's a nurses' bill of rights? can you post it (new thread maybe) or provide an url?

    thanks! (can i come and work at your hospital???)
    [font=arial,helvetica,helv][color=#3366cc]the american nurses association's bill of rights for registered nurses

    registered nurses promote and restore health, prevent illness and protect the people entrusted to their care. they work to alleviate the suffering experienced by individuals, families, groups and communities. in so doing, nurses provide services that maintain respect for human dignity and embrace the uniqueness of each patient and the nature of his or her health problems, without restriction with regard to social or economic status. to maximize the contributions nurses make to society, it is necessary to protect the dignity and autonomy of nurses in the workplace. to that end, the following rights must be afforded:

    1. nurses have the right to practice in a manner that fulfills their obligations to society and to those who receive nursing care.

    2. nurses have the right to practice in environments that allow them to act in accordance with professional standards and legally authorized scopes of practice.

    3. nurses have the right to a work environment that supports and facilitates ethical practice, in accordance with the code of ethics for nurses and its interpretive statements.

    4. nurses have the right to freely and openly advocate for themselves and their patients, without fear of retribution.

    5. nurses have the right to fair compensation for their work, consistent with their knowledge, experience and professional responsibilities.

    6. nurses have the right to a work environment that is safe for themselves and their patients.

    7. nurses have the right to negotiate the conditions of their employment, either as individuals or collectively, in all practice settings.

    http://www.nursingworld.org/tan/novdec02/rights.htm
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    the ana code of ethics for nurses was also amended in 2001 to include the provision:

    the nurse owes the same duties to self as to others. (see #5)

    http://classes.kumc.edu/son/nurs420/..._of_ethics.htm
    Last edit by RN4NICU on Aug 4, '04 : Reason: To add URLs
  10. Visit  RN4NICU profile page
    0
    Quote from cnyrn
    The nut job was back today, he tried to get me to accept a donation for the March of Dimes. I told him the hosp. fund raiser was over but I'm sure that he could independently donate on his own. Today he was wearing a headband that was really the waist band he cut off a pair of white Fruit of the Loom briefs (well, techically the undies were once white) like a demented and aged Rambo.Actually, he behaved alright today, just really obnoxious.
    LMAO at the visual - sounds like quite a character
  11. Visit  RN4NICU profile page
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    Quote from moia


    ICU is a blessing..we can toss them out after a minute if they get obnoxious.
    I totally agree - that was my favorite aspect of working in adult ICU. It wasn't enough to make me want to work with adults again, but it sure was nice. We are not afforded such luxury in NICU or PICU. They can stay as long as they want, except during shift changes. If they get out of hand, we can (and do) call security. We have also had to call them to break up fights in the hallway. Security has to break up more fights than you would ever think would take place in a children's hospital - It's like a bad episode of Jerry Springer sometimes.
  12. Visit  Asiancutie profile page
    0
    Why do nurses have to bring in ice pack, extra pillow to a patient's room? Can't a central station be made where family of patients can pick up those things if they need it so nurses can concentrate on their jobs? Just curious.
  13. Visit  RN4NICU profile page
    0
    Quote from Asiancutie
    Why do nurses have to bring in ice pack, extra pillow to a patient's room? Can't a central station be made where family of patients can pick up those things if they need it so nurses can concentrate on their jobs? Just curious.
    If they HAD to have someone get it for them, it seems like a "localized" pink lady (or male volunteer, don't want to be sexist) could get this kind of crap for them. What burns me up is when they put on the call light and tell the secretary "I need my nurse" - secretary does not ask them what, in particular they need, just sends nurse to room.

    Oh, can you show me how to work the TV?
    Can you get me a straw?
    Can you get me a Kleenex?
    Can you get my son a blanket, he's spending the night.
    Can you have a tray sent up for my nephew?
    What time is it?
    My food is too salty!
    Where is my doctor?

    Does it really take a nurse to handle this crap?
    Problem is, most people think that everyone that works in the hospital is a nurse. That, or they think the nurses are there to serve them, rather than help them to recover.


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