My God, these family members!! - page 16

They are just killing me. Why is it that so many of them feel so entitled to sit in their aging parents rooms and just boss us nurses to HELL and back, while they sit there, fully able to do much of what we're doing for their... Read More

  1. 8
    I was bugged to death every 20 minutes by a family member's son who apparently expected me to call the doctor every 20 minutes over every little thing . I work 16 hour shifts every weekend. When my shift was over, I was so totally exhausted and burned out from dealing with this man. I was furious but I kept my mouth shut figuring he would report me to the day shift supervisor on Monday if I wasn't nice. The most shocking thing happened on Monday. Apparently, he went after the day shift nurse and bugged her to death too. However, she was so angry that she reported the man to the administrator. The administrator told the son that his behavior would not be tolerated and told him that if he didn't like the way his father was being treated that it would be best if he took his father elsewhere!!!!
    TDCHIM, carolmaccas66, squeakykitty, and 5 others like this.

    Get the hottest topics every week!

    Subscribe to our free Nursing Insights newsletter.

  2. 1
    Quote from Blackcat99
    I was bugged to death every 20 minutes by a family member's son who apparently expected me to call the doctor every 20 minutes over every little thing . I work 16 hour shifts every weekend. When my shift was over, I was so totally exhausted and burned out from dealing with this man. I was furious but I kept my mouth shut figuring he would report me to the day shift supervisor on Monday if I wasn't nice. The most shocking thing happened on Monday. Apparently, he went after the day shift nurse and bugged her to death too. However, she was so angry that she reported the man to the administrator. The administrator told the son that his behavior would not be tolerated and told him that if he didn't like the way his father was being treated that it would be best if he took his father elsewhere!!!!

    AMEN!!!
    Lindarn, RN, BSN, CCRN
    Spokane, Washington
    BornHealer likes this.
  3. 5
    Is there anything we can do collectively to correct this problem and other problems that nurses are facing. I am so disapointed in how this career has turned out that I can't honestly recommend this path to others. I am also horrified by how the hospital is more concerned with customer satisfaction than patient safety
  4. 4
    Blackcat99-

    Tell the family straight up that although their concerns are taken seriously, if I pull the doc away from his other patients more than once a shift without something really rotten going on he gets a little cranky (and rightly so). So just hold on and make a list, and if he doesn't show up by mid shiftish I'll give him a call and go through ALL their concerns, and then we'll start a new list.

    Try calling the doc with a list of 6-7 issues, and they'll usually just laugh and go through it with you, knowing you've saved them a lot of nonsense calls. I think the family feels more organized and in control if we're not running to the phone every hour too- they feel like the nurses can handle the small stuff, and we're keeping them in the loop.
    LPNnowRN, old ICU nurse, jacrabbitrn, and 1 other like this.
  5. 2
    Quote from TurnLeftSide
    And make sure you say "Is there anything else you need, I have the time."

    Actually, I do say that routinely and I enjoy that opportunity to ask that. It really is a major part of what nursing is today. I say enjoy being nice, it reduces stress all around.

    Also I strongly say Never Unionize, Never Unionize. I saw someone disagree with me earlier on that. Its ok to disagree.
    3boysmom3 and lindarn like this.
  6. 2
    "Miraculously, without us ever taking care of her, she managed to survive her admission and went back home."



    That is hilarious
    Altra and lindarn like this.
  7. 12
    Quote from HippyGreenPeaceChick
    Actually, I do say that routinely and I enjoy that opportunity to ask that. It really is a major part of what nursing is today. I say enjoy being nice, it reduces stress all around.

    Also I strongly say Never Unionize, Never Unionize. I saw someone disagree with me earlier on that. Its ok to disagree.
    WHY?? What other option/suggestion, do you have to unify us, and will bring us the clout. and control that nursing desparetly needs?

    The statement, "don't unionize" is a fallacious thinking that has been the downfall of the nursing profession. Every other profession that has unionized, has more control over their profession, better wages and working conditions, and far more respect than nursing ever will, as long as perpetuate the feeling that unionizing is bad. JMHO and my NY $0.02.

    Linarn, RN, BSN, CCRN
    Spokane, Washington
  8. 6
    my hospital, the nurses, and techs carry cordless phones so that the front desk can contact you or the tech if I pt. calls them for a need. The hospital made a policy of placing a billboard in pt.'s rooms listing the their nurse's and tech's phone #s with the nurse's # at the top of the list. Guess who gets called directly first for every little thing.
    We have the phones, too. I don't know how long the hospital has had them, or how nurses really worked without them. They can make your life easier, but they can also scramble your brains so much from ringing non stop that you are a mentally in pieces at the end of the day. On dayshift, they probably ring about every 3 minutes -- either for a telemetry call, a therapist wanting to see your patient, the manager wanting to discuss something, a patient calling you directly, etc, etc. They ring, literally -- NONSTOP. They autmatically ring as soon as you start a procedure with a patient, or are changing someone or giving a bath -- and always in an isolation room -- always. Oh, and the phone will go dead and lose battery power while you're talking to a doc, or wont' pick up in certain areas. It's totally maddening.

    I know it's a safety thing -- but the phones are also so highly interuptive. I just WISH I could get one of these administrators to carry one and follow me w/ it all day long.

    I agree that abuses will go on as long as nurses allow them to. I for one and ready to start complaining to SOMEONE. It IS becoming inhumane. Our paperwork demands are also inhumane. We are now required for each chart to not only fill out the paperwork, but to fill out "check lists" that show that we actually DID all the paperwork. I think we're up to 3+ separate checklists now, on every chart with 20 some items to "check off" every single day! It's management treating you like an IDIOT and a monkey, and I'm sick of it.
  9. 5
    Our problem family needs to be banned. I'm sorry but getting your brother back into bed right now isn't going to happen for a couple of reasons. We have a patient coding in the next room. Your brother is a two person transfer and we don't have two staff right now because of the patient coding. He's been up in a chair for ten minutes. If it's so easy to put him back to bed, do it yourselves and let us get back to the patient who is coding and stop ringing the damn bell every six minutes (we really did time you)
  10. 6
    Quote from elthia
    there have been documented patient complaints, where pt family members came to the desk and asked for the nurse. they were told the nurse was at lunch. instead of asking for someone else, or further assistance, the family member went back to the room, and the pt then had to wait until the nurse came back from lunch. one time it was for pain meds, the other time it was for difficulty breathing.

    don't ask me why the families didn't ask for someone else...but this is the reason given to us why we were told we are no longer allowed to say the nurse is at lunch.
    no offense, but i think that this is the most stupid excuse your facility served you!
    are you telling me that when you are on brake no one is covering for you?
    i regularly answer call lights for patients that aren't mine, including when their nurse isn't on brake.
    i have a strong feeling that your facility gave you those (most likely fake) sentinel events to explain their policy, but it doesn't fly one bit!
    seriously, have you ever encountered a family or a patient that nicely stays put when they are in pain or having difficulty breathing until someone asks them what is wrong??!!!
    i maintain that such policy is a license to mistreat the nurse. i bet you that management and administrators think it gives a great image of their customer service! i can see the billboards from here: "in our hospital we value your wants and needs so much so that our nurses never need to pee or eat, they only breath for the pleasure of serving you!"
    pluuease!!!
    Altra, Zookeeper3, dhinson45, and 3 others like this.


Nursing Jobs in every specialty and state. Visit today and Create Job Alerts, Manage Your Resume, and Apply for Jobs.

A Big Thank You To Our Sponsors
Top