My God, these family members!! - page 11
by SoundofMusic 50,705 Views | 235 Comments
They are just killing me. Why is it that so many of them feel so entitled to sit in their aging parents rooms and just boss us nurses to HELL and back, while they sit there, fully able to do much of what we're doing for their... Read More
- 5Apr 24, '09 by StNeotserQuote from elthiaYou know, it's about time America put it's money where it's mouth is when it says it's the Land of the Free.We are not allowed to say the nurse is "at lunch". Per management. The scripted line we are to say is..."your nurse is currently unavailable at this moment, what may I assist you with." Apparently the family's and pt's aren't allowed to know that the nurses can take breaks.
- 8Apr 24, '09 by lindarnQuote from StNeotserWhat on earth is wrong with telling patients and/or family members, that their nurse is at lunch? Do we really have to propagate the idea, that nurses are so dedicated to their job, that they do not require meal breaks? Who is reinforcing this idea? No wonder patients and family members think that nurses are there to be at their beck and call for the entire length of their shift! No one is allowed to tell them that, yes, they are indisposed and not available. Heavans to betsy!!JMHO and my NY $0.02.You know, it's about time America put it's money where it's mouth is when it says it's the Land of the Free.
Lindarn, Rn, BSN, CCRN
- 3Apr 24, '09 by StNeotserQuote from RandeeNI'm unsure as to whom this comment is directed at. Please enlighten us - cheers.keep up the anger and you will go nuts and take all your co-workers with you. Try a little spoonful of sugar helps the medicine go down. Lightin up my dear. you're too young to be that hostile.
- 7Apr 24, '09 by RyanBillingtonWell, if "good customer service" is a priority with any hospital or medical facility, I suggest they employ the help of volunteers or hire medical hosts and hostesses to fill the roles of "hotel" maids and servants.:bowingpur
Nurses and other medical professionals -- including CNAs -- are far too important and valuable to be wasted and burned out on menial, trivial, slavish tasks -- things for which they really did NOT receive extensive training and education for in the first place!!!!
What you all deserve is a good extended paid vacationnbch:!!!!!
And a nice big peice of !!!!!
- 4Apr 24, '09 by canoeheadQuote from SugarletI think I would have imploded.:angryfireI brought her water, juices while she was alone in the room. My big frustration and disappointement was when she had her husband in the room while I was checking on her. She requested water. I told the husband that I can show him the location of the pantry i. He said: " I know where the pantry is" and he handed me the pitcher.
Seriously, he would not have wanted that water when it came back, IF I had been able to keep from tossing the pitcher back at him.
My most diplomatic response would be "Sorry, the waitresses aren't working tonight," and it's still bad enough to get me fired isn't it? Sometimes I feel lucky that I haven't met up with one of these people at the wrong time.
- 6Apr 24, '09 by Batman24Nurses should be able to say they are going to lunch. When I go to lunch I always let my patients know and the other nurses I work with do the same. If they don't think we eat they'd prob die of shock to hear we pee and poop too. lol
It's a shame that many facilities have gotten away from patient care and have focused on customer service instead. This is bad for all the healthcare workers and patients. Let's get back to emphasizing that patients are there to get well and the workers are all there to help them onto their road to recovery and this can include some not so pleasant things...foleys, surgery, diets that don't like, walking after surgery, breathing treatments, dressing changes, etc. Let's be honest and treat the hospital for what it's there for. And let's not confuse the patients into thinking this is a spa and no one will interrupt their tv time. We will if need be because it's our job to keep them safe and make sure they get what they need to get healthy.
- 7Apr 24, '09 by ScrubbyI've noticed most of these posts are in the US. We have similar problems here in Aus but in a public hospital but not as bad, we don't have the whole customer service thing, though they are trying to promote it I disagree. Patients are NOT customers, they are people in need of health care. A public patients is certainly NOT a customer, they are getting treatment free by medicare. Anyway....
Heres my idea: every US nurse on this forum wrote a letter to the governing body of nurses in the US about their concerns with trying to provide quality patient care in an environment where patients are treated like customers, family members obstructing nurses from doing their job, nurses being asked to do non-nursing duties and the stress this has on nursing. If thousands of letters come in surely whoever is governing nursing in the US might just take note?