How do you maintain your professional attitude when faced with a difficult situation, such as a verbally abusive patient/family?
Unfortunately, I am a super-emotional person, I become defensive very easily and have naturally short patience. Keeping my "happy face" on results in me crying later and holding on to the situation instead of leaving it alone and moving on. Lord forgive me, I am only human.
I would like to work on this aspect of my personality, as I would NEVER want to be in a situation where I act unprofessional. I take pride in my work and I want to provide the best nursing care I can. But lets face it, not everyone appreciates it. How do YOU deal with it???