How do you handle them?
I am a fairly new nurse (1.5yrs) and brand new to the hospital setting. I previously worked in a clinic and spent very little time with my patients. I was with a doctor at all times so if a patient was mad, upset or angry they would always take it out on the Dr. Well, now I work full time days in a short term acute care rehab hospital. I love my job, my fellow nurses and the hospital I work at. I have one problem though, I am struggling with incredibly rude and disrespectful patients and/or their family members. No one says "please" or "thank you" and they order me around like I am scum of the earth. I get yelled at all day long by patients and families about stupid things that I cannot control! I get blamed for everything, ordered around and feel like I constantly have to walk on egg shells due to the fact I am afraid the pt or family with complain about me. The other day, a man rang the bell and when I came in to see what he needed, he screamed "turn my light off"! I simply told him I would turn his light off if he would say "please". When I turned around to look at him, he threw his urinal (filled with urine) at me and screamed again for me to turn off his light. As I walked to the break room to change my scrubs I asked myself how long I will be able to handle this. How do you handle patients and families who treat you like this? My supervisor told me when patients or their family members get out of control to "kill them with kindness". I really try not to let things that people say/do get to me however I have always been that person who takes everything to heart. When I bust my butt all day long to help these people and nothing is ever good enough, it gets pretty discouraging.