Was browsing AN and came across this in a post by Stargazer Feb 2001:
"This reminds me of an article on another nursing website (sorry, don't remember which one)about a year ago on how one ER had decided to have all patients fill out a "satisfaction survey" asking them to rate the "service" they received from the medical staff and the overwhelmingly negative impact this had on nurses' morale (needless to say, many of the repeat-ER abusers, drug seekers, etc. took the opportunity to rate staff poorly--all of which was taken with dead seriousness by administration). "
I was in high school in 2001. Satisfaction surveys have been a given my entire 10 year career. I wonder if those working when Press Ganey first started up anticipated how big a deal these surveys are now. Obviously, nurses knew it was complete crap, right from the get-go.
teach to the test, and hospitals script to the surveys.