How do you deal with rude patients? - page 5

I am a new nurse, just graduated in May. I am beginning to question whether or not I made the right career choice. The main reason is I cannot stand being yelled at sworn at and basically treated... Read More

  1. by   Avie
    Nursing has gone too far in the direction of patients rights without giving equal weight to their responsibilities.
    I'm English and proud to work for the National Health Service, free at the point of use and giving equal treatment to all but I do think that the sense of entitlement this has led to is not helpful.
    It may well be different in insurance-driven healthcare services but in the UK clinical need is still paramount and this is, I think, as it should be.
    It does give rise to a good deal of rudeness and aggression from emergency patients made to wait whilst more serious emergencies are dealt with and I put up with this verbal abuse every day I work.
    I deal with it by calmly giving the facts and if the ranting and verbal abuse continues then calling 1) the doctor 2) The porters and if it becomes inevitable 3) the police.
    None of us should have to tolerate these behaviors.
  2. by   TweetiePieRN
    Quote from Avie
    Nursing has gone too far in the direction of patients rights without giving equal weight to their responsibilities.
    I'm English and proud to work for the National Health Service, free at the point of use and giving equal treatment to all but I do think that the sense of entitlement this has led to is not helpful.
    It may well be different in insurance-driven healthcare services but in the UK clinical need is still paramount and this is, I think, as it should be.
    It does give rise to a good deal of rudeness and aggression from emergency patients made to wait whilst more serious emergencies are dealt with and I put up with this verbal abuse every day I work.
    I deal with it by calmly giving the facts and if the ranting and verbal abuse continues then calling 1) the doctor 2) The porters and if it becomes inevitable 3) the police.
    None of us should have to tolerate these behaviors.
    Over here in the US (insurance-driven) the sense of entitlement is pretty intense sometimes. I deal with rude patients by smiling at them while talking back. It may sound dumb but it keeps me calm and they think I am actually giving a rat's a$$!! hahaha! When the smiling doesn't help (rarely fails) I will tell them I need to leave the room and will return when they are not going to yell, curse, etc.

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