Feeling like a servant
- 4Dec 30, '12 by nurseywifeymommy1Do you guys ever feel like the families and sometimes patients treat you like u are the waitress? Or like they are ur only patient? It really irritated me today.
- 20Dec 30, '12 by beekerAll the time. But that is the mentality the hospital wants them to have. We are there for customer service, never mind caring for our patients. Customer service scores seem to be way more important the patient care these days and it is a sad state of affairs.
- 36Dec 30, '12 by That Guy, BSN, RN, EMT-BMe to Pt: Anything else I can get for you before I leave
Pt gf who is not sick at all: I need a sprite
Me: Vending machines are in the hall
The look on her face was like I killed her puppy. If you are not the pt, you rarely get anything from me. The cafeteria is open til midnight and the vending machine is 24/7
- 16Dec 30, '12 by Fiona59I once witnessed a senior call an NA the "serving girl". There was nearly a riot on the floor that day. Management told her to suck it up because "he's elderly and knows no better". She went to the union, who organized a little presentation/chat to the seniors group on respect in the workplace being a two way street.
- 9Dec 30, '12 by loriangel14 GuideI draw the line at that behaviour. I make it clear that I am not their waitress. If they are capable of doing for themselves then that's what they will do. If there goal is do get better and go home then they will get up and their own stuff.Especially the ones that are up independently all the time and suddenly decide they need to to fetch for them.
- 6Dec 31, '12 by jrwestumm what do you do when management expects you to provide these things?
I mean, when you have to end your "encounter" with " Is there anything else I can get you?" what do you expect them to say - " Oh. no , that's ok, I can see you are busy" HAHAHA. No they will say "you can get me ........."fill in the blank.