Ever have a patient work your very last nerve? - page 3
I had a patient yesterday that truly must've thought I was his audience at the comedy club. He had such a snarky sarcastic attitude, a really dumb sense of humor, and wasn't funny. He made obnoxious... Read More
Mar 27, '13I wish I could have been a nurse back in the old days, when this type of crap wasn't tolerated. This new customer service model of health care is a load of crap if you ask me.
I had a patient the other night whose family was a nightmare. Nothing but trash. I was warned by the previous nurse that they were difficult but she really gave me the shaft by writing the patient's PRNs on the white board with a SCHEDULE of when they were "due" like they were scheduled meds and not PRNs. So, when I arrive on scene 15 minutes after the PRN was "due" the patient and the family was freaking out. I couldn't get these idiots to understand the difference between PRNs and scheduled meds. I finally just started totally ignoring the family. I wish I could have ignored the patient, frankly. She was hateful, rude, and non-compliant with all aspects of care aside from pain medication administration.
The situation was awkward since I was basically ignoring their existence but I think I did an okay job of acting like I was unruffled. By the way, the son (or whoever he was) looked just like Dog the Bounty Hunter.
Mar 28, '13What's bad is when they demand a different nurse for no reason other than because you try to ignore their obnoxiousness.
Apr 1, '13My dad was a GP and on hearing that his patient was harassing one of the nurses he marched right down to the nursing station and discharged the guy. I find usually it's the families that take the cake though.
Apr 1, '13Quote from judybsnYour Dad sounds awesome! I had a doctor do this for my new staff orientee once and I will always admire him for it.My dad was a GP and on hearing that his patient was harassing one of the nurses he marched right down to the nursing station and discharged the guy. I find usually it's the families that take the cake though.
Apr 2, '13Quote from turnforthenurseRNDon't shoot yourself.I had a patient whom the moment you walked into his room, he started complaining. After about 10 minutes into the shift, I wanted to shoot myself. The nurse before me warned me of this, but I didn't think he would be that bad. I was wrong. I tried to stand there and listen to him because maybe he just needed to vent and needed someone to talk to, but it didn't matter what you did - he would still complain about something, ANYTHING. He would complain about you standing there listening to him lol. It came to the point where I started walking out of the room while he was in mid-sentence because I couldn't stand to listen to his complaints anymore!!!
I was back the following night and I gave that patient to someone else, I just couldn't deal with him again. He drove me nuts. He drove that nurse crazy, too.
Apr 2, '13Quote from DoeRNI admit I really don't have a sense of humor so I give a blank look when something is funny to everyone else. I do laugh of course but something has to be super funny in order for me to do so.
So usually with these types of patients I give them the blank look. And when they tell me that was a joke I still give them the blank look and continue on with what I need to do. Works 100% for me. Or if they are being super obnoxious or mean I tell them I will not tolerate that behavior.
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Love your shoes....
Apr 2, '13"Well, I am glad to see you have your sense of humor back! Let's make our plan of the day to talk to your doctor about a discharge plan, shall we???"