...at a time when mgmt or others have you doubting yourself, hating your job, feeling like a target is firmly on your back, questioning your skills/care...
...a patient (in my case, the parents of a neonate) tells you "You're really good at your job. You've made us feel really comfortable with our sick baby. So many of the other nurses were either indifferent, or made us feel WORSE! Is there someone we can give kudos to?"
It made my day, and I was happy to point out the door to my manager's office. I'm still almost to the point of leaving, but being re-affirmed by those that truly matter really is humbling and gratifying.