dealing with rude doctors
- 0Aug 25, '03 by niteshiftnurseGood morning everyone. Need some input. We are starting a committee at our hospital.......nurses only..........for dealing with rude doctors and the way they treat us.............which isn't professional. The committee will be formed with nurses on different floors and shifts. We had a problem with a doctor a couple weeks ago who was very rude and said he was "punishing the nurses", and said it in front of a family member of a patient. Can you believe this??? Went to the head honcho that is responsible for the doctors and told him what had happened. He about fell off his chair when we told him what had happened. It was his suggestion that we form this committee. As you all know, we all have to work as a team, INCLUDING the doctors. We decided not to write up incident reports, as they usually go by the wayside. Our director was in full agreement of what we are going to do.
My question is, do any of you have a committee for dealing with rude doctors? If so, please let me know what you have done and how it is going.
thanking you in advance
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- 0Aug 25, '03 by KARRN3I THINK THAT FORMING A COMMITTEE WITHOUT PHYSICIAN REPRESENTATION IS JUST GOING TO END UP BEING A BUNCH OF NURSES TALKING ABOUT HOW BAD THE DOCS ACT AND NOT HAVING ANY AUTHORITY TO PROMOTE CHANGE IN BEHAVIOR.IF YOU WANT CHANGE,YOU NEED A DOC,A REPRESENTATIVE FROM ADMINISTRATION AND PROBABLY SOMEONE FROM RISK MANAGEMENT. A DIFFERENT APPROACH MAY BE TO LOOK HOW YOU WOULD VIEW THIS BEHAVIOR ANYWHERE BUT THE HOSPITAL,IF YOU WOULDN'T TOLERATE IT AT HOME OR ON THE STREET THEN YOU SHOULDN'T BE TOLERATING IT AT WORK. TAKE THE DOC ASIDE WITH AT LEAST ONE WITNESS AS TO WHAT IS SAID, TELL HIM HIS BEHAVIOR IS INAPPROPRIATE AND WON'T BE TOLERATED.WE HAVE STRENGTH WHEN WE STAND TOGETHER. ALSO CONTINUE TO VARIANCE BAD BEHAVIOR BUT KEEP AN EXTRA COPY FOR YOURSELF AS THESE VARIANCES TEND TO GET LOST. GOOD LUCK.
- 0Aug 25, '03 by gwenithPerhaps the committees will help you stand together in your own defence.
I always find the cold shoulder works well for the really rude. Best thing is to document carefully at these meetings - keep them focussed otherwise they will degenerate. Allow specifics to be mentioned but do not let it become a forum for mobbing the unpopular.
PS. Karrn - don't type in capitals it "sounds" like you are shouting.
- 0Aug 25, '03 by tonchitoRNyou need a committee to deal with rude md's??!! sounds very childish. how about a class in assertiveness for the nurses. if that does not work how about self-defence / karate.
that md who "fell off his chair" when you spoke w/ him i assume you mean laughing. he told you to form a committe to get you off his back for a while. there are rude people everywhere. learn to deal with them in an appropriate manner. be assertive.
- 0Aug 25, '03 by Marie_LPN, RNChildish would be that an MD is that rude that a commitee needs forms to deal with this, that's bad when rudeness is that prominent for a committee to be formed. If it works then that's great. And i agree with the reports that are filed on this sort of thing, ours magically disappear somewhere between our NM's office and the Human Resources chairman.
Being assertive to an MD can land your butt in a sling. There are a lot of physicians that have this idea that lips-on-butt is the way nurses should act.
- 0Aug 25, '03 by purplemaniaWe made it part of the policy that NO ONE is to be rude to anyone else, including MDs who are not employed by the facility but use it for their work. Same for the Coca-cola guy and other vendors. We put it in with sexual harrassment and workplace violence. Violations are written up as "variances", like med errors, and go to the Chief of Staff and Risk Mgmt. Since it is policy, it must be enforced or the facility is subject to whatever rights the victim has regarding safe workplace. This puts backbone in the policy. Rebuttals are allowed and conferences held with key people as needed. What made it accepted was when some docs got suspended from ER or OR (seems to be where events occured most often) for a period of time. Like any other problem, once you identify it address it professionally.
- 0Aug 25, '03 by 1 Leg LanceRudeness is one of those grey areas where preception is dominant. The most important point is that actions which are UNPROFESSIONAL should never be tolerated and should be addressed immediately, at the time, in front of whomever and to the degree necessary to maintain professionalism.
Post occurance actions often are ineffective because of time lag and policies. Never tolerate unprofessionalism from anyone in the workplace but always make sure your responses are CALM & PROFESSIONAL, the calmer you remain the more the other party looks the fool.
1 leg lance
- 0Aug 25, '03 by SmilingBluEyesA committee??? REALLY????? I am finding this very humorous. Surely there is a better way than forming yet ANOTHER committee with (likely) time-wasting meetings. I think Assertiveness Workshops/training for staff would be time and money better-spent than some silly committee. Check it out. Sounds like some folks could use it.