Bossy Unit Clerks - page 4

Does anyone else here have a problem with bossy Unit Clerks? The unit clerks at my telemetry unit seem to add to the already unbearable stress levels. I don't know how to deal with them because... Read More

  1. by   Teshiee
    I don't understand why that unit clerk is still working at your facility. All it takes is one lousy one to ruin it for all. When I worked as a unit clerk the nurses knew when I came it was going to be an easy night because I did my work and made their life easy. She should be fired. I just love when they question doctors orders. Not knowing the rationale for some.

    Now working as a Rn I give unit clerks the utmost respect because I understand how they have to work with so many different personalities.
  2. by   mattsmom81
    So true. Teshiee..mutual respect is so important! We also make sure to bring flowers and have a party for Secretary's Day...a helpful secretary can be like gold on a hectic unit....but like nurses, sometimes they need to learn to say 'NO' BEFORE they reach the breaking point.

    LUV all those good secretaries out there who keep our units running smoothly on the administrative/paperwork end of things!!
  3. by   h2ogoddess
    No matter how much I have going on I had better not say no I cann't take anymore on right now, the sh@t would hit the fan and I would get a talking to about how everyone else has to much to do and after all this is a Ward Clerk Duty. Been there done that already. But if I make a mistake I'll hear about that too, or if I stess out, well thats another story.
  4. by   mattsmom81
    Cinny, one of my new ward clerks was having trouble being constantly interrupted for requests....it was hindering her in completing her duties. So she inititated a ' secretaty to do list'
    and asked the nurses to write on it and she would get to it as soon as she could.

    It seemed to help with the continual interruptions. I know it is a tough job...the constant interruptions were the hardest for me to handle at the desk as charge nurse...I'd get sidetracked in the middle of a task and forget where I was with order entry, etc.....this was worst for me.

    There comes a point where we all have to be able to say 'I have 15 things to do and I'll add yours to my list' and not be so stressed we cannot function. We are only human and can only do so many things at once.....It's a tough proposition some days, I know!

    Again, the original poster was NOT belittling the unit clerks everywhere...only a rude bossy one she has to deal with.
  5. by   h2ogoddess
    I now the post was not for all Clerks, I didn't think that at all.
    I just want to do the best I can, I know the Staff is so busy and I do not want to add to it, but your idea is great! Think I will try something like that. Thanks so much!
  6. by   teeituptom
    Howdy yall
    From deep in the heart of texas

    A good secretary is the grease that keeps a unit running smoothly. They are worth their weight in gold. Hope you read this Laverne
  7. by   allthingsbright
    Hi Everyone,
    I just began as a unit secretary in ICU part time as I work through nursing school. It's nice to get some idea of what you guys like and dislike. My main problem in training has been reading the docs handwriting on orders. I have to ask most of the time for a translation! I feel like I am bugging everyone by continually doing this. What do you think?

    Amy
  8. by   superstar
    hello, i may be replying to this a little late but im the new girl please dont think im as pretencious as my name but my nickname was super ward clerk.
    Im now a student nurse and have seen both sides of the coin. Many clerks feel they are only part of a team when it suits nursing staff. My title was health care assistant because i was the main venepucturist for a 40 bed unit, ward clerk and did hca duties. So my boss got a good innings out of me. My opposite ward clerk is a busy body know it all and i was seen as the angel.!!!
    On my unit i had days when i never got a break i was out on my own. Nurses are in a team and make sure their collegues have a break, which im not knocking. i got a lot of crap to do and had to get my work done before the next day, i could not hand it over to the next shift and then was condescended as oh your only clerical, weekends off, sat on your backside. When there was no cover for my holidays hcas were trained up to cover my job, they all said never again. You got flack from relatives, consultants, well everybody. But please dont think im having a go, i loved my job because you treat people how you would like to be treated. you cant have an attitude. I respect nurses. I realised i could be a good nurse and sorry but ive experienced hard nurse who i feel had been in the job too long. Please dont shout at me !!!!.
    Thanks katy superstar.
  9. by   h2ogoddess
    Oh yes the handwriting, can make a Ward Clerk crazy!!
  10. by   teeituptom
    Howdy Yall
    from deep in the heart of texas

    Hell, a doctors handwriting can drive nurse crazy also. Plus a nurses handwriting can be just as bad, me included.. Just ask Laverne
  11. by   NurseLKY
    I too worked as a clerk. They have doctors asking them questions, nurses telling them to do stuff, aides asking for things, plus they have to deal with family members that either come to the desk or call on the phone. Plus they have to answer call lights and if something doesn't get done the patient yells at them. It is a very stressful job. Everybody should have to work as a clerk a few days to understand.
  12. by   mattsmom81
    Yes, it is a hard job. I know because it's my job to train my ward clerks as a charge nurse. So....I can and DO do your job when I work nights where there is no secretary... plus many night nurses don't get a secretary , so they do their own secretarial duties in critical care.

    A secretary has a tough job....but it's tough everywhere in healthcare, isn't it? We have to all work together.
  13. by   mamabear
    First, let me preface this by saying that the majority of ward clerks are indispensable, and I've worked with some great ones
    At my current job, however, the two clerks we have (one for days, one for evenings) are not only bossy, they are grade-A snitches for the boss and of marginal intelligence
    The day shift clerk spends most of her time either sucking up to the boss or carrying charts for the doctors (like they can't take a few charts from the station to the consultation room?)
    The evening clerk spends most of his time hacking into medical records or going out to pick up pizzas, Chinese, etc., once the boss is gone for the day By hacking into medical records I mean checking out psych evals on any current or former employees who have been patients on one of our behavioral health units: apparently he thinks this is riotously funny

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