thanks so much for your reply. as a matter of fact, the deputy tried 3 times & then called the lieutenant in. he was able to get more defined prints, but advised me that if they were not acceptable by "the board" i will probably have to go downtown (charlotte) and have them redone on a computer. the lieutenant also said that they are very "picky" since 911.....understandably so, but i would really like to rap this up as it is taking several months so far. thanks again.