Quote from kitty29
So now what? Do I talk to the mom, or should I not approach her? Do I talk to my nurse manager? I feel like this could effect my position here...it's hard enough to get the A care assignments around here.
I'm sorry for what you're going through, but rest assured it DOES happen and it's not your fault. Sometimes when a baby has a bad night, the parents blame the nurse even though he/she had nothing to do with it. It's just a way to get some control over the situation. Other times, in their minds they associate the nurse with that scary night where they almost lost their baby, and it becomes an "out of sight, out of mind" kind of thing. They might have thought you were new because a lot of people were helping you and worry that you don't have the experience to deal with their baby, because they don't know any better - that a nurse with decades of NICU experience would have had people helping out, too!
I wouldn't talk to the mom about this. If you pass her in the unit, smile and say hello, and ask how the baby is doing - try using the baby's first name, too. I would talk to your manager, though. Only he/she has the authority to tell you why the parents made this request. You can talk to your manager about the fact that you aren't getting more critical assignments, and that you feel you need more experience in that area. This way, your manager knows you are up for the challenge and that looks very good for you.
It's nothing you did on purpose. The parents are just scared and need some control over the situation. It happens a lot where I work - parents associating certain nurses with unpleasant memories and then request them to be on a "no" list for their baby.