Quote from obloom14
Sounds like a fake one
No they are real. I was able to download med surge, psych, and maternity. I just could not download all the pediatrics videos.
I caused such a stink on their FB page that they finally did fix it and get back to me. But they would say it is fixed and it wasn't and when I responded that it wasn't they would not respond back. And then you wait another 48 hours.
I wanted to delete this post because I don't want to ruin their reputation but I couldn't figure out how.
My gripe was not that the link was not working. My biggest gripe was their communication issues. I was so frustrated. I finally got ahold of someone on the phone after 4 hours and she was so rude. She said the only way to communicate with the company is email that the phone number was not for these issues and then she hung up on me.
Argh! All the communication was a nightmare. Links not working is fine if the communication is good. Customer service is so important these days. In this economy you will not survive with extremely bad customer service. I was so frustrated that I called my credit card company to disput the charge. I have NEVER done that ever but I was at a complete loss.
Anyway I have all the videos now. Now I NEVER have to deal with their customer service again!