HELP getting skyscape onto your pda??

  1. Can someone help me??
    I ordered nursing constellation, and tabers cylcopedic medical dictionary, and a 256 memory card from skyscape. Well I got it all in the mail today and i was given cd roms for my desktop and the programs were on my memory card for my pda.

    I installed the programs onto my comptuer with no problem but i cant get them onto my pda! I chatted with skyscape support online for 2 and a half hours nad still couldn't get anything accomplished.

    I have a dell axim x51v. It is reading hte sd card because when i go to explore files it show sthe sd card and everything that is on it but i cant install it from there.

    Can someone help me?? Id on't know what im doing wrong, i thought this was suposed to be easy!!!
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  2. 21 Comments

  3. by   midcom
    I don't know if this will help but I found this in their support section.
    "
    Q: How do I install Skyscape Products purchased on SD Cards? I have Windows PC.
    Installation instructions for Windows PCs

    How to install your Skyscape product:
    IMPORTANT: Please synchronize your device or perform a backup if your device has backup software prior to installing your Memory Card.
    1. Insert SD card into handheld device (you will be able to enjoy the trial version of the product - by tapping on the product icon and choosing try me - while card is inserted, until you follow the steps below to register the full version)
    2. Insert CD into Desktop PC (CD should autostart, if it does not, please go to My Computer | CD from drive (ex: D) | Click AutoRun
      1. Screen 1: Click on Install Product
      2. Screen 2: Choose device type Palm or Pocket PC
      3. Screen 2: Select Skyscape Registration and smARTupdate
      4. Follow install process, and enter serial number provided
    3. Synchronize your handheld device with your computer"
    They also go on to suggest that you check the user manual found on the CD that you used to install the desktop part.
    I suspect there may be something wrong with the card. In that case they should replace it for you.
    Good luck. I really like Skyscape's products & their service is good also.
    Dixie
  4. by   jnette
    Quote from midcom
    Good luck. I really like Skyscape's products & their service is good also.
    Dixie
    Ditto... LOVE their products and the support. Have never had anything but good experiences with them.

    I didn't buy the preprogrammed SD cards,though... I just download everything from their website after purchasing a product.

    Hope you get up and running soon !
  5. by   luv2shopp85
    Well I ended up having to talk with them online and onthe phone. And it took me 2 and a half hours!!!

    Now I'm having major problems with my axim.. it won't turn on!!! :angryfire :angryfire

    I dont know what I'm doing wrong here. The battery died after leaving it on when the memory card was in. I guess you can't fully turn it off while the memory card is still in it? I thought I could but then i went to use it last night and it was completely dead. So I Plugged it into my computer and all that to charge it and it was charging. But it wouldn't turn on! My computer was giving me some sort of error message and Smoething popped up on my computer saying there was a new device in teh USB slot. Thisis what it said "No drivers are installed for this device.

    If you are having problems with this device, click Troubleshoot to start the troubleshooter."

    But that shouldn't be the case ... its not new and i do have the active sync software already installed. I was syncing the axim to computer just fine yesterday. I tried to remove the memory card and tried to turn it on and it won't turn on.

    Well I'm assuming the reason my axim won't sync up to my computer is because it wont turn on. I left it on the charger all night last night and when i woke up the light was green. So i went to turn it on and nothing happened. I don't know what hte problem is here.

    The only thing left to do is a hard reset or remove the battery and put it back in. Now if I do a hard reset that is going to delete allof the programs I had on my axim. I just installed about 5 programs that I needed for school on there and it took me forever. I had to call skyscape and takl to them online and it took 2 and a half hours. If I do a hard reset i'll have to do this allll over again. Is tehre any other way to fix this??
  6. by   Kinjo
    I had been and I am still having trouble with My Dell Axim X51v and the Nursing Constellation to include the Tabers Med Dictionary. I'll tell you what I did and maybe someone out there will help us both.I installed the cd's onto my desktop coz cust. service/tech support from skycape told me that the CD's are just a desktop version. Then I did a hard reset on my pocket PC, and after bringing it back on and doing the whole aligning the screen deal , I put the memory card on and put the pocket Pc on the cradle and did an active sync, and the programs came up asking for an unlock code that are on skyscape on my products. At this time I had previously installed my skycape products mobile version into my Desktop then an Had uninstalled them.Anyway this is all after I had shipped my brand new Axim back to Dell and got a replacement that had a refurbished sticker on it coz I had thought the the problem was with the pocket PC. I'll tell you what today after all this , I can not look up a drug on Davis without the screen freezing on me and basically still having the same problem, so I'll be checking in here to see if anyone can help us, in the mean time I am still using the drug book, and Tabers on my unit and wondering if this was the worst investment I have ever made.
  7. by   KnarfKS
    Kinjo, did you get the new codes for your software from skyscape. They copy protect the software to each pda, and when you get a new one or completely format your PDA you will have to call them.
  8. by   Kinjo
    Yes I did right after I received the Dell Replacement. I have actually resolved to closing every program running before turning the Pocket PC off, this is a pain of course but it has been helping reduce the episodes of freezing screens. I think it has something to do with the memory.
  9. by   aviator411
    I have a Dell Axim 51v w 4 GB SD card and am in the process of installing Skyscape's nursing constellation and Taber's Dictionary using my Mac G4 Powerbook, which most of Skyscape's tech consultants will claim is not possible. It has been a "project" but I am getting it done. I have the constellation running well now and am working on Taber's which requires a different process which I haven't quite figured out yet. Skyscape promised to refund my money if it didn't work.

    I bought VirtualPC for my powerbook hoping it would expedite the process but it has been of minimal help. Activesynch does not work fully with VirtualPC and the CD's do not run. The automated installer programs on the CD's do not work using VirtualPC so appropriate program files have to be manually moved onto the SD card in the PDA where they then do actually run and install properly. Fortunately the actual program installation occurs within the PDA after the appropriate files have been put there.

    Skyscape's official line is that their programs do not install from Mac's but there are workarounds and I have convinced a couple of people inside Skyscape to urge management to publish instructions explaining how to get the job done. A few of their tech consultants have been helpful identifying which files need to be moved to the PDA SC card to make the right things happen.

    If others are interested in pursuing this, I'll be happy to share what I've learned. I'm not a computer geek so have started this project a year or more prior to my expected entry into a nursing school. I sure wouldn't want to be trying to figure this all out while studying nursing!
  10. by   Ingo456
    Ok just purchased a dell axium x51v. I tried installing the davis drug hand book and another program called Nuses quick check disease both from skyskape. These 2 programs are running no problem however i also purchased tabers from skyskape and I am having a hell of a time getting it installed on to the pda. I keep getting some kind of error message that there is insuficient memory but i do have sufficient memory. I was on the phone with skyscape and they tryied to help me install the program manually but that did not work due to the fact that the Tabers20.act file would not transfer over. Now i have see other form of tabers from other sites and they install just fine not problem. I think skyscape has great products they just got to work on tabers.

    As far as the freezing issue i had a previous pda an IPAQ around the same MHZ power as the dell and i had that problem with it. Hp said it could be fixed by getting updates about that perticular pda but i never got to try it. Anyway i hope the dell dosent start freezing like the IPAQ. Anybody else having these problems
  11. by   midcom
    I have Tabors on my Lifedrive & bought it from Skyscape. It installed flawlessly.
    Dixie
  12. by   K10K11
    Quote from ingo456
    ok just purchased a dell axium x51v. i tried installing the davis drug hand book and another program called nurses quick check disease both from skyskape. these 2 programs are running no problem however i also purchased tabers from skyskape and i am having a hell of a time getting it installed on to the pda. i keep getting some kind of error message that there is insufficient memory but i do have sufficient memory. i was on the phone with skyscape and they tried to help me install the program manually but that did not work due to the fact that the tabers20.act file would not transfer over. now i have see other form of tabers from other sites and they install just fine not problem. i think skyscape has great products they just got to work on tabers.

    as far as the freezing issue i had a previous pda an ipaq around the same mhz power as the dell and i had that problem with it. hp said it could be fixed by getting updates about that particular pda but i never got to try it. anyway i hope the dell doesn't start freezing like the ipaq. anybody else having these problems?
    are you still experiencing the problems downloading the tabers20.act files for your dell axim x51v? have you had any other problems with the pda? please share how you resolved the problem.

    i believe i have my decision narrowed down to the three & i really like what the dell axim x51v offers, however it just keeps running through my mind reading on this site 'some software may not be compatible.'


    thank you in advance,

    ~ t
  13. by   K10K11
    Quote from Kinjo
    I'll tell you what today after all this , I can not look up a drug on Davis without the screen freezing on me and basically still having the same problem, so I'll be checking in here to see if anyone can help us, in the mean time I am still using the drug book, and Tabers on my unit and wondering if this was the worst investment I have ever made.
    Hello There,

    Did you ever resolve this problem? If so please let me know how it worked out.

    Thank You in advance,

    ~ T
  14. by   K10K11
    Quote from luv2shopp85
    The only thing left to do is a hard reset or remove the battery and put it back in. Now if I do a hard reset that is going to delete allof the programs I had on my axim. I just installed about 5 programs that I needed for school on there and it took me forever. I had to call skyscape and takl to them online and it took 2 and a half hours. If I do a hard reset i'll have to do this allll over again. Is tehre any other way to fix this??
    Helloooooo to you too!

    Did any of the suggestions on pg. 1 help? Are you still having problems? Please let me know how you resolved them.

    I'm desperately wanting a Dell Axim x51v. But this thread keeps coming to mind. I know it's 3 out of a million reviews I've read online. But you all are using the software I would like to download & the other online reviews aren't helping Re: Medical software & reg. use in the nursing/medical field.

    Thank You in advance,

    ~ T
    Last edit by K10K11 on Dec 30, '06 : Reason: Spell Check :-)

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