kettle

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1. call reviews

   kettle replied to kettle's topic in Triage

   All calls are done by RN's. A call questionable call that is picked up by the QA is given to the nurse who did the call, so she can review. Our QA also gives the RN's good calls to review, we try to mix the goos with the bad...lots of positive reinf...

2. call reviews

   kettle posted a topic in Triage

   I work in a small call center that provides triage and information for many physician practices after hours. Our QA reviews our call documents and a few recordings of everyones calls, if there is anything questionable it is sent to the nurse for revi...