Questions on State Visits

I have worked in LTC for years and never once saw anyone shave a resident's legs. What tag could it be under? I would definitely IDR this. We are due for our survey any day now. It is what it is. We take excellent care of the residents.

... I don't know how a deficiency could be written just based on a surveyors observation. It is not what you or I want, it is what the resident wants...

The thing that would make me nervous is when they have their meeting with residents and solicit complaints or comments. There are residents who wait for the moment to complain, and others who are coerced to complain. These are the things you can't really prevent completely. I would want to strangle the nursing assistants who would purposefully go around egging on residents to complain and laugh about their ability to do so.

I have worked in LTC for years and never once saw anyone shave a resident's legs. What tag could it be under? I would definitely IDR this. We are due for our survey any day now. It is what it is. We take excellent care of the residents.

The State assumes we as managers are supposed to know everything. "Have you told anyone" is not one of the things I've ever heard a surveyor ask. I HAVE heard them ask leading and misleading questions and I have seen them set a nurse up to fail. I've also read their reports with outrageous misquotes. Surveyors are there for one thing...to find fault. Some are reasonable, most are zealots.

If it were a rehab resident, they should be shaving their own legs. Who's going to do it when they get home???