I Thought I'd Seen It All

I am the DNS of a continuing care retirement community. We have a skilled facility and an independent living facility. One of the residents from the IL decided to speak to the ED about the 'problems' she thought we were having in the skilled facility. She's a nurse...yah..she went to school with Florence Nightengale...but has no family or any direct connection to any of the residents of the SNF. SO instead of telling her it's not her business, the ED gave her an audience and then told her I would be speaking to her about her concerns. I was so mad I almost slapped him. The unmitigated gall of a woman to try to dictate policy to us. This isn't the first time something like this has happened. I make all the admission decisions based on bed availability, payer source, and clinical complexity of the resident. I denied an admission because I had no male beds. One of the people who lives in town called to berate me for not taking the admission. Mind you, she is not related to him and his not his health care proxy. She wrote a letter to the CEO and instead of telling her to pound sand because it is none of her business, he sent an email to the ED asking him what was going on. I'm done. Thanks for letting me spout off. I'll be looking for another job starting on Monday.