CGFNS/ Brick wall! please help!

Hi Gang,

Im at my wits end, CGFNS have requested my uni transcripts for a third time without a proper reason/explanation for doing so. Each time i get them sent, with everything they ask for, they keep requesting another one. I have been informed by my uni that they are unable to fill in the CGFNS transcript form but are able to send a break down with a cover letter which CGFNS have agreed to accept but they still won't tell me whats missing when i call them for information. They recieved the last transcript on July 17th and I only found out today that this one has not been accepted. I called them and when i informed them that my university had already spoken to them regarding the matter they just said " send us another one and we will let you know if we can accept it !". My tutor was told that a break down in clinical and theory hours would be accepted with a cover letter even if it was not on one of their forms but this seem not to be the case. Anyone else had this trouble and if so is there any way around it ?