Asked to come in n meet w branch director n mgr clinical practice. Word is a facility complained about me this weekend. Said that i said "we dont do continuous care," and they said when i returned their call i asked "is she dead yet.". I would NEVER say anything crazy like that to a customer!! I asked nurse to describe her symptoms and i was on route to evaluate. When i arrived, pt transitioning and mouthbreathing vitals stable, sat 99 on 2l, no secretions, pt did not meet criteria for continuous care. ((to make matters bad- in the same room was a competitor hospice w a hospice aide doing a 12 hr cc shift on a pt that wasnt having symptoms.)). I explained to facility lpn n charge rn criteria for cc, she verbalized an understanding, said they were short staffed, why cant we do like x-company does. I cant break regulations. I went back the following day, pt the same, sat 98, encouraged nurse to use roxanol more than once a shift for any pain or dyspnea. Different nurse verbalized an understanding, 2 days later x- company gets family to sign pt onto hospice after she has been with us 15months?! Its CRAZY. I didnt do anything wring, but if facility upset, someone has to pay. Please keep me in your prayers. This really hurts my feelings.