Interview questions and Red Flags for Hospice

  1. 0
    Hello,

    I have a meeting Monday with an RN Manager for a hospice organization that is part of a major hospital system here in town. What questions can I ask, and what are some red flags, that will help me determine if this is a well-run organization that is a good place to work?

    Thanks in advance!
    -Mark
  2. 12 Comments so far...

  3. 5
    Average case load, how many. It is difficult to case manage more than 12.

    Call. How often? If it's more than what you want, that's a red flag.

    "hospice is a lifestyle". Translation: you will have an interrupted personal life and expect to be working from one degree to another in your "off" time. If your career comes before anything else, this might be a plus.

    Do you use LPNs? LPNs cannot case manage in most states but are an asset in the field to handle overflow visits.
    nursealicious, sharona97, Nana1206, and 2 others like this.
  4. 2
    You will want to know what is expected when you are on call. Are you responsible for just taking calls and dealing with issues that arise from the call and deaths. Or are you also required to do scheduled visits in addition to that? And are you also expected to do referrals and admissions in addition to all of that. If you are expected to do all of this, it makes for a brutal and miserable time. I have all of this to do and last w/e worked from 0715 to 2300 and was back up at 0530 for another death and a few more calls. This was a 24 hour call on a Saturday. It sucked. You will also want to know how call time is compensated. per visit, or per hour, and how much per hour. Is your time worth what they are offering?

    Ana
    sharona97 and Fiesta Red like this.
  5. 0
    I know call is one weekend shift a month -- don't know if it 24 hours or 8 hours -- I'll have to ask. We are hourly employees, not paid per visit. I'll definitely have to ask about caseload and overtime. Not sure if there is an evening/nights RN or if that is covered with on-call nurses.

    Thanks for the replies thus far!

    Interview is tomorrow.

    -Mark
  6. 0
    Hey Fiesta,

    How did yer interview go???
  7. 0
    Quote from paulh61
    Hey Fiesta,

    How did yer interview go???
    Score!

    Case load is no more than 12. Only 4 home visits per day. Weekends are one a month, and there are different nurses who do after hours call. The nurse manager is also a former ER RN, so she understood exactly where I was coming from. Sutter VNA & Hospice is an affiliate of Sutter Health, so I keep all my benefits, seniority, pension, etc.

    I interviewed for a per diem job and wound up with a full time position. I start on Monday. Once I get to where I am comfortable on my own, I will keep my skills up with a per diem ER position.

    Thanks!
    -Mark
    Last edit by Fiesta Red on Sep 8, '07
  8. 0
    Congrats on the job.
  9. 0
    Great news. Congratulations!
  10. 4
    I know this is late, but someone else may be looking for help on their upcoming interview and I just finished responding to a similar private message. Copied my reply and thought I would copy/paste them over. Maybe someone will benefit.

    The most important things to look for in a hospice company:


    1. The company's owners and management must be in the business for the right reason....and I feel the only right reason is to provide the best patient care (that will be the common thread throughout this note) without greed. It ain't about the money or what it can buy, it is to provide a service that is sacred because of the sensitive nature of the services. You are going into the homes and lives of people getting ready to send someone off on that glorious final journey.

    2. If the words "God" or "faith" aren't mentioned by you in the interview, they may not be mentioned at all as to "not offend someone or show descrimination". Bring up the subject if you are a Christian and if they don't offer any back, go to the next interview. If God is not in the heart of your hospice organization, the life expectancy is greatly decreased.

    3. You can not work alone in a hospice so be ready to be a team player. Ask about the teamwork in the organization. It must be strong. If you don't see cooperation during your tour of the facility (and you can ask for one), then you don't want to be there. If you get held up with a dying patient, you want to be able to call a fellow nurse and say HELP! and hear there concern for you when they say "how can I help?"

    4. If you don't feel comfortable with your first contact inside the office, chances are the public will be just as dissappointed as you are. If you go in and ask for an application or ask if you can drop off a resume', they should be falling over themselves to get it to you. If they act rude or inconvenienced, just say never mind and walk.

    5. If you are an RN or LPN with a year or more experience, you have a ticket to the world, but you have to ask for what you want or feel you deserve. I have never hired on at the company's "starting rate" of pay. After a couple of interviews, you can usually determine about what you can get. Hello, there is a nursing shortage. Ask for it!

    6. Have a list of questions for the interviewer. This blows them away... I pull out a list of questions that is 2 pages (with spaces for notes). I ask all those questions that they "forgot to tell you" in the initial interview:
    What is the rate of pay? is overtime allowed? what is the OT rate? what is the mileage rate? is there any bonuses (sign on, christmas, end-of-yr profit share)?
    Do you provide cell phone? company car?
    Will I have to take call? what is the rate on call? does on-call time start with travel time from my home?
    How is vacation earned?
    Do I get Medical, Dental, Eye Insurance? if so, do I pay for it? how much? how much does the company pay?
    When was the last state survey? How many deficiencies were out? How many standards were out? {If you would like the whole Word doc let me know or do a internet search for "questions to ask during a hospice interview".}

    As far as companies to look at, take a resume' to all of them knowing what you now know from this note. Every area is different. One of the Oncologists in Birmingham, AL had a patient in my territory around the Huntsville area. He recommended Odyssey Hospice because they were so strong and took great care of their patients in B'ham. Two weeks later, the patient's husband called me and switched because the nurse had not drawn labs for 5 days post-hospitilization for hypoxia r/t PE. Patient had been on coumadin. When the nurse finally got the lab done, her PT was 65 and the INR was over 8. When I contacted the MD he couldn't believe that the level of care was that different from the same company in two different cities. Two weeks later Odyssey in Huntsville sold their patient load to AlaCare and Wiregrass. The point here is that I can't tell you which hospice will fit your needs or meet the criteria mentioned in the 6 points above. You make that decision, and it starts when you walk in the door with your resume'.

    Hope that helps.
    nursealicious, sharona97, BORI-BSNRN, and 1 other like this.
  11. 0
    Quote from uahrn915
    I know this is late, but someone else may be looking for help on their upcoming interview and I just finished responding to a similar private message. Copied my reply and thought I would copy/paste them over. Maybe someone will benefit.

    The most important things to look for in a hospice company:


    1. The company's owners and management must be in the business for the right reason....and I feel the only right reason is to provide the best patient care (that will be the common thread throughout this note) without greed. It ain't about the money or what it can buy, it is to provide a service that is sacred because of the sensitive nature of the services. You are going into the homes and lives of people getting ready to send someone off on that glorious final journey.

    2. If the words "God" or "faith" aren't mentioned by you in the interview, they may not be mentioned at all as to "not offend someone or show descrimination". Bring up the subject if you are a Christian and if they don't offer any back, go to the next interview. If God is not in the heart of your hospice organization, the life expectancy is greatly decreased.

    3. You can not work alone in a hospice so be ready to be a team player. Ask about the teamwork in the organization. It must be strong. If you don't see cooperation during your tour of the facility (and you can ask for one), then you don't want to be there. If you get held up with a dying patient, you want to be able to call a fellow nurse and say HELP! and hear there concern for you when they say "how can I help?"

    4. If you don't feel comfortable with your first contact inside the office, chances are the public will be just as dissappointed as you are. If you go in and ask for an application or ask if you can drop off a resume', they should be falling over themselves to get it to you. If they act rude or inconvenienced, just say never mind and walk.

    5. If you are an RN or LPN with a year or more experience, you have a ticket to the world, but you have to ask for what you want or feel you deserve. I have never hired on at the company's "starting rate" of pay. After a couple of interviews, you can usually determine about what you can get. Hello, there is a nursing shortage. Ask for it!

    6. Have a list of questions for the interviewer. This blows them away... I pull out a list of questions that is 2 pages (with spaces for notes). I ask all those questions that they "forgot to tell you" in the initial interview:
    What is the rate of pay? is overtime allowed? what is the OT rate? what is the mileage rate? is there any bonuses (sign on, christmas, end-of-yr profit share)?
    Do you provide cell phone? company car?
    Will I have to take call? what is the rate on call? does on-call time start with travel time from my home?
    How is vacation earned?
    Do I get Medical, Dental, Eye Insurance? if so, do I pay for it? how much? how much does the company pay?
    When was the last state survey? How many deficiencies were out? How many standards were out? {If you would like the whole Word doc let me know or do a internet search for "questions to ask during a hospice interview".}

    As far as companies to look at, take a resume' to all of them knowing what you now know from this note. Every area is different. One of the Oncologists in Birmingham, AL had a patient in my territory around the Huntsville area. He recommended Odyssey Hospice because they were so strong and took great care of their patients in B'ham. Two weeks later, the patient's husband called me and switched because the nurse had not drawn labs for 5 days post-hospitilization for hypoxia r/t PE. Patient had been on coumadin. When the nurse finally got the lab done, her PT was 65 and the INR was over 8. When I contacted the MD he couldn't believe that the level of care was that different from the same company in two different cities. Two weeks later Odyssey in Huntsville sold their patient load to AlaCare and Wiregrass. The point here is that I can't tell you which hospice will fit your needs or meet the criteria mentioned in the 6 points above. You make that decision, and it starts when you walk in the door with your resume'.

    Hope that helps.
    Thanks! I am a new RN (6 months in Med-Surg) wanting to go into hospice or oncology. This info helps me greatly!


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