I hope someone can give me some help on this. I am a patient that just was seen at a ob-gyn and was advised to do a D& C at the local hospital. I agreed and signed the paper so they could schedule it. I told every person in the office including the MD that my home number was not to be contacted regarding this and to use my cell phone ONLY. It was a private matter and I did not want my family getting phone calls about any of this matter. They marked down the cell phone number and crossed out my home number on several of their records. They do have EMR and the system had my home number in their from the primary care records.
The very next day, the hospital called and my husband answered the phone. The nurse did not give him any information but the fact is that the hospital called and said it was very important that I call back so he was on alert
! I was asleep and did not know until hours later. I then received a call from the same hospital nurse on my cell phone stating that the office had just now advised her to only use my cell phone. I have not called or discussed this yet with the office as I am furious. I cancelled the surgery and I will get my care elsewhere.
Does anyone know if I can do anything regarding this situation? My reasons for not telling my family are just that, my reasons. I feel that the staff was careless and now I have to deal with the fallout and explain why the hospital is calling me. Please help!
Dec 12, '12
by Meriwhen, ASN, BSN, RN Senior Moderator
While they didn't exactly follow your wishes, if no PHI was shared, it wasn't a HIPAA violation.
Also, it's not against the law for them to leave you a generic message asking you to call them back...though the "very important" part wasn't necessary. Wasn't wrong, but IMO wasn't necessary.
Next time give your PCP only the number(s) that you wish to be contacted at...and it's perfectly OK to list your cell phone number under "Home."
As far as what you tell your spouse/family about your healthcare, that is your concern and I do not judge. But keep in mind that if you want it to be kept from them for whatever reason, don't give your PCP a telephone number that the spouse/family could potentially answer.
Last edit by Meriwhen on Dec 12, '12