Re: The Truth about working at the " VA"
I would like to stress that by no means do I want to lump a group of people together as a whole just because they perform a certain occupation at the facility that I am at.
On more than one occasion though, I have heard the phlebotomy techs calling patients out by their last names.
I found this to be very impersonal. Maybe this is cultural with some aspects of our society, and this is done with the military, but the veterans deserved to be called either MR. or Ms. or first and last name. In the culture that I grew up in, you address your customer as Mr. or as Sir or as Ms. or as Maam. Not by last name.
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