Re: Sue Facility For Broken Hip??
If the grandson desires to see an incident report he will need to hire an attorney. The attorney will then ask the facility to produce the documents. The facility SHOULD have a policy that the incident reports are confidential.
Anyone can sue for anything. However certain elements must be satisfied by law in order to have a case. An attorney will not take a case unless everything can be proven and even then won't generally take cases unless fairly large quantities of money will be involved.
Not knowing any other facts but what you have posted, it sounds like there is nothing that will indicate liability issues and the chances of the guy finding a lawyer to sue are low. Unless your facility has a history of problems with falls/supervision/etc. it is unlikely that they will be able to prove a pattern of problems either.
Stop apologizing. The more that you apologize and act nervous, the more the grandson will try to look for things that are wrong. Once you explain what happened and offer the apology, there is no further need to continue groveling. Oftentimes people sue just because they feel like everything is being kept secret. As long as they have been told the truth, they often are satisfied. If the grandson continues to bother you or other staff you need to have a name and number of a supervisor type person that they need to contact. Be nice but firm and tell them that you have already told them the situation and if they have further concerns, feel free to contact Joe Blow at 555-5555.
Relax! Accidents happen. As long as you are proactive in preventing as many as possible and make sure and document, you will be ok.
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