Staff/Patient Ratio - 30 Patients per Nurse

Specialties Geriatric

Published

In my last job (which I quit due to inadequate staffing), I had 30 patients to take care of, 60 while the other nurse was at lunch. Our CNAs had 10 residents each, sometimes up to 20. The facility was a combination rehab/long-term-care facility. Approximately 1/3 of my residents were also Alzheimers and/or psychiatric residents. These residents required almost continual supervision. Even if I wanted to, there was no way I could do bedmaking, bedpans, etc. :uhoh21: Still, I did do these things when I had to - but that time cut into my required tasks as a nurse.

The third floor of this facility has 60 beds, usually full. Evening shift (3-11) has only TWO nurses - that means each nurse must care for THIRTY residents all by herself. At night there is only ONE nurse caring for all SIXTY residents.

The facility meets the hour/ratio requirements by hiring nurses in administrative positions - and counting any moving body with any type of direct care license (even if they aren't taking care of patients), making it seem like there are more nurses than there actually are. They count anyone licensed to do any type of direct care and who is in the building - regardless of the fact that some of those people are administrators, OT/PT/RT, or other staff that are not providing daily direct patient care.

It is logistically IMPOSSIBLE for one nurse to provide competent, adequate, thorough, and truly compassionate nursing care to 30 residents. You can come in early, leave late, skip all meals and breaks, and still not do the things you should be doing, still not give the care the residents deserve.

The formula used for nurse/patient ratios presents skewed results. Regulatory agencies should look directly at how many nurses are taking care of how many patients at any one time, not including staff that are not providing direct care at that time. I think New Hampshire's ratio is 3.7 hours, and HCFA says that a number below 3.5 hours is insufficient to provide adequate care. Cutting it close, aren't we? Recent recommondations are 4.1-4.6, I believe.

Nurses on that floor, with 30 residents each: pass medications, do wound assessment and care, do treatments, catheters, resident assessments, incoming lab/radiology/consult results, call physicians to relay information and request orders, take new orders, enact those orders, stock, receive pharmacy deliveries, assist residents with ADLs, pass meal trays, feed residents, deal with resident family needs, requests for various assistance by residents and/or other staff, and deal with physicians. They answer the phones, monitor, assist, and supervise CNAs, and do a myriad of other tasks and miscellaneous resident care including but not limited to assessment, monitoring meeting social needs, performing treatments, and providing emergency care.

There is no secretary, unit clerk, charge nurse, or other person to take care of phone calls/faxes/family/orders or the multitude of other tasks necessary behind the scenes (at the nurse's station). A nurse cannot be in the nurse's station, on the telephone, at a med cart, and in a resident room all at the same time!

And of course this doesn't include all of the paperwork and documentation due at the end of the shift. No wonder staff turn over is high and residents receive inadequate care (carefully covered up by administrators and statistics).

At the end of the day, it's the patient that receives inadequate care, it's the nurses that are exhausted, and it's the nurses license on the line should any legal liability result from the care she is unable to give due to inadequate staffing.

Let's see any of the "adminstrators" who are also nurses work the floor for a week and do everything that they continually remind us to do. They can't. Because it's impossible.

I know this for a fact. And I know for a fact that nurses and aides at that facility are signing off on care that they don't actually provide and tasks that they don't actually perform.

30 patients to one nurse is WAY TOO MANY. 20 patients to one nurse is still too many. Hear it from the front lines - in LTC facilities, nurses should have no more than 15 residents - and in hospitals, no more than 5.

Anyone who states otherwise has 1) never worked as a nurse or aide, 2) never been a resident or patient in an understaffed facility, and 3) is not living in reality.

Oh - one final thought. The third floor of that facility, with 60 beds, has only ONE complete set of vital sign equipment! That is ONE tympanogram, ONE oximeter, ONE working BP cuff, NO large or small cuffs, and few if any functioning stethoscopes. No pen lights for neuro checks. No sharps containers in rooms. Only one hand sanitizer dispenser on each hall. In other words, it's BYOE (bring your own equipment). A long list of problems that made it difficult if not impossible to provide good care...

In my last job (which I quit due to inadequate staffing), I had 30 patients to take care of, 60 while the other nurse was at lunch. Our CNAs had 10 residents each, sometimes up to 20. The facility was a combination rehab/long-term-care facility. Approximately 1/3 of my residents were also Alzheimers and/or psychiatric residents. These residents required almost continual supervision. Even if I wanted to, there was no way I could do bedmaking, bedpans, etc. :uhoh21: Still, I did do these things when I had to - but that time cut into my required tasks as a nurse.

The third floor of this facility has 60 beds, usually full. Evening shift (3-11) has only TWO nurses - that means each nurse must care for THIRTY residents all by herself. At night there is only ONE nurse caring for all SIXTY residents.

The facility meets the hour/ratio requirements by hiring nurses in administrative positions - and counting any moving body with any type of direct care license (even if they aren't taking care of patients), making it seem like there are more nurses than there actually are. They count anyone licensed to do any type of direct care and who is in the building - regardless of the fact that some of those people are administrators, OT/PT/RT, or other staff that are not providing daily direct patient care.

It is logistically IMPOSSIBLE for one nurse to provide competent, adequate, thorough, and truly compassionate nursing care to 30 residents. You can come in early, leave late, skip all meals and breaks, and still not do the things you should be doing, still not give the care the residents deserve.

The formula used for nurse/patient ratios presents skewed results. Regulatory agencies should look directly at how many nurses are taking care of how many patients at any one time, not including staff that are not providing direct care at that time. I think New Hampshire's ratio is 3.7 hours, and HCFA says that a number below 3.5 hours is insufficient to provide adequate care. Cutting it close, aren't we? Recent recommondations are 4.1-4.6, I believe.

Nurses on that floor, with 30 residents each: pass medications, do wound assessment and care, do treatments, catheters, resident assessments, incoming lab/radiology/consult results, call physicians to relay information and request orders, take new orders, enact those orders, stock, receive pharmacy deliveries, assist residents with ADLs, pass meal trays, feed residents, deal with resident family needs, requests for various assistance by residents and/or other staff, and deal with physicians. They answer the phones, monitor, assist, and supervise CNAs, and do a myriad of other tasks and miscellaneous resident care including but not limited to assessment, monitoring meeting social needs, performing treatments, and providing emergency care.

There is no secretary, unit clerk, charge nurse, or other person to take care of phone calls/faxes/family/orders or the multitude of other tasks necessary behind the scenes (at the nurse's station). A nurse cannot be in the nurse's station, on the telephone, at a med cart, and in a resident room all at the same time!

And of course this doesn't include all of the paperwork and documentation due at the end of the shift. No wonder staff turn over is high and residents receive inadequate care (carefully covered up by administrators and statistics).

At the end of the day, it's the patient that receives inadequate care, it's the nurses that are exhausted, and it's the nurses license on the line should any legal liability result from the care she is unable to give due to inadequate staffing.

Let's see any of the "adminstrators" who are also nurses work the floor for a week and do everything that they continually remind us to do. They can't. Because it's impossible.

I know this for a fact. And I know for a fact that nurses and aides at that facility are signing off on care that they don't actually provide and tasks that they don't actually perform.

30 patients to one nurse is WAY TOO MANY. 20 patients to one nurse is still too many. Hear it from the front lines - in LTC facilities, nurses should have no more than 15 residents - and in hospitals, no more than 5.

Anyone who states otherwise has 1) never worked as a nurse or aide, 2) never been a resident or patient in an understaffed facility, and 3) is not living in reality.

Oh - one final thought. The third floor of that facility, with 60 beds, has only ONE complete set of vital sign equipment! That is ONE tympanogram, ONE oximeter, ONE working BP cuff, NO large or small cuffs, and few if any functioning stethoscopes. No pen lights for neuro checks. No sharps containers in rooms. Only one hand sanitizer dispenser on each hall. In other words, it's BYOE (bring your own equipment). A long list of problems that made it difficult if not impossible to provide good care...

Perfectly said! That pretty much sums up every shift when I go to work. Throw and admission in to the mix and then things reach another level of scary. Sometimes I wake up in the middle of the night, anxious, wondering if I did everything I needed to do for my patients. Hoping and praying that during chaos of the shift I didn't make a mistake that could hurt a patient or jeopardize my license.

I am a nurse at a complex care facility- simular to LTC if not the same thing. I have 38 residents to look after on my floor, multiple with wounds to dress, diabetics with sliding scale insulin qid, urostomys, tube feed, etc. To cover breaks I would often have 74-75 residents to look after (mind you its only for an hour, and not all the time because we often carry phones with us on break so we can be reached anytime) This is a 6 floor building and I know that every floor has the same amount of work- some even worse. One floor has 8 diabetics with ss insulin to go with the rest of the workload. And management just keeps on trying to put more workload on. Like the previous posters wrote.. we fax physicians, vitals, adls, check labs, collect samples, process orders (no unit clerk or charge nurse here), deal with end of life care and of course regularly schedualed meds. Sigh.. when I can I am so going back to hospital care!

Specializes in Cardiac Care.

I had decided to leave when:

It was added that we were to clean the med carts during our shift ( as in take out everything and spray out with hose!)

clean and change the filters on all of the O2 concentrators and replace all SVN and O2 tubing.

Audit the MAR & TAR for the previous shift to make sure they had signed it

Audit all the CNA flow sheets

Audit assigned resident chart orders for that day ( Usually there were two rooms - each with 2 beds)

Do two double occupancy rooms skin assessments

Supervise meal time w/o passing any meds

Chart something for every resident every shift, as well as chart those on ABT or COC

Call in PT/INR orders q 3 days and transcribe new orders for thinners

Answer phones at nursing station (no portable or cell phones available)

Create CNA schedule

As well as the 1 bolus feeder q4, the 2 tube feeds, the numerous SVN treatments, the constant PRN pain med requests, the 15-20 ss insulin coverage pts, reorder missing meds, call for orders to d/c PRN meds that have not been used in two weeks.

Transcribe orders from NP or MD that has just rounded

Answer every call light I see on, whether I am trying to draw up a med at the time or not

Not to mention monitor every O2 tank at all times to make sure that not one of them needs to be replaced

Pass all of the 1500 nourishment and HS nourishments, because the CNAs can't do this per upper management because its not being done on time.

Pass meds to 30 residents within the two hour time limit, with manual nurse only BPs for BP meds

Do treatments for 30 residents

Take a mandatory 30 minute break

and do all of this plus more if there is a fall, admission, discharge, or emergency, within 7.5 hours. 8 counting onshift report w/ narc count and offshift report w/ narc count.

How much of that do you actually think was done perfectly?

It must be a global thing. I recently left an LTC in Sydney Australia. Each nurse had anywhere between 30 - 35 residents depending on the unit. 3 units were high care, 4th was high care with dementia and the 5th (mine) was high care with challenging behaviour (schizophrenia, OCD, intrusive behaviour etc).

Med rounds could take up to 2 hours as I had to keep stopping to help feed someone if there wasn't enough AiN's (nurses aides - call them what you will), on top of that all the charting for behaviour monitoring, wound dressings, assessments, doctors expecting you to drop everything and do a round with them to see residents they've known for 20 years etc.

As staff started to leave from being over pressured they were not replaced and they brought in agency nurses - who would stay for 1 or 2 shifts and never be seen again! If the facility did get interest from someone they would hire them even if their command of the english language was near zero, had poor social skills, and weren't a very good nurse anyway. That would lead to families getting angry and venting at the already overworked RN.

It's shocking what goes on in LTC's - care and comfort comes second to profit no matter how hard you try.

I now work in acute aged care - 1 nurse to 4-6 patients with AiN to assist with showers etc. I love it here and wish I'd done it sooner!

Specializes in Hospice.

I'd love to see a copy of your letter (if you don't mind). Also let me know if you find a lobby for LTC nurses, I'm very interested.

Can't we report anonymously to the state? It seems like the only time the mgt scramble is when the state is there. State is not looking hard enough since this is ongoing.I really want to know where- who- we can all go to . This has to stop.

I have 39 patients I take care of and if I work the dementia /Alzheimer's unit I have 40...and I'm in Michigan...Is this normal???

Specializes in Med-Surg, LTC.

Not all LTC facilities are this bad. I have 2 units, a LTC unit and a subacute/rehab unit. My LTC unit runs with 1nurse and 2aides for 25 patients, but my Adon handles dr calls and labs, department heads take turns helping in the dining room for lunch, and I always jump in if there are change in condition. On the skilled/rehab unit i have 2 nurses for a MAX of 30 patients, and 3 aides if we are full. I bump down to 1 nurse and 1.5 aides overnight, but I make sure there are no treatments on 11-7 and few Meds to pass. ADON handles dr calls, writing orders, labs, etc, and I often get behind on my responsibilities because I'm helping out on the floor. (then I stay late and fight with my husband over the time I spend at work). I work for a really good corporate entity that values direct bedside care.

Specializes in Med-Surg, LTC.

As far as changing the patterns, we need to utilize our collective power. The public and those in office need to know what is truly going on. The Medicare and Medicaid cutbacks have HURT our industry, as we are being expected to do more with less. Those facilities who provide good care have good outcomes and usually have good profit margins to match! It starts with investing in bedside care.

Where I currently work (seeking employment elsewhere and not in LTC) we have had the management schedule in such a way that one nurse is caring for 34 + residents for up to 7 hours, 11 am until 6 pm. This is silliness, I see by the shear number of comments here that this is common and should be unacceptable by societies that are supposed to be civilized. Short of putting our elderly adrift on an iceburg (almost more humane) there is nothing that apparently can be done about this sitution unless every nurse every where refuses to work under these conditions. At that point we would not be employed and new nurses seeking work would just fill in the gaps, since most don't know better and many more are desperate for work under any conditions.

I grew up caring for elderly aunts, uncles, great-grandparents, grandparents and eventually my parents. I had felt that I would always want to be in LTC. Not anymore. I care greatly for my patients and can no longer see these things continue. I am interviewing this coming week for clinic work. Nice hours, weekends off, better pay and benies. I never did mind not having weekends off, it's the situation management puts us in.

I recall one Friday that the watermain broke to our building. Management didn't want to pay prime for a plumber so they left us without water for the weekend and into Monday and half of Tuesday. Needless to say we had no way to wash our hands let alone our residents. We had no way to flush the toilets except to use the water from the dehumidifiers for the main bathroom. It was summer and to make matters worse there was a local fest going on so many family members were in the building to visit. We were instructed by management to say that it was being repaired, when it wasn't. We were left with 2 gallons of bottled water to pass our meds for the weekend.

Another Friday we were down to 3 briefs for 42 residents, 39 that were incontinent, our DON went to get more but returned with only one package of medium briefs for us to use for the weekend stating that she couldn't find any more at any of the stores. There are 2 Wal-marts, a K-mart, a shopko, and 2 Walgreens, not to mention the many other pharmacies, also 2 major hospitals. Staff then pooled our extra money and bought the briefs needed. We have still not been reimbersed.

This facility is surprised that they are having a hard time getting people to put there loved ones under our care. I wouldn't put anyone I loved here.

Long story I know but I could go on. Point is once I am out of this place and out of LTC I will be writing to our local papers, to their oppinion pages and hopefully opening the eyes of the public will help.

I have worked contract and though these occurances are pretty awful, I've seen it just as bad if not worse at many other facilities. I'm not leaving because I want to but rather because I need my license and need to work and I will not be able to continue to help those that I can if this place, or others like it, cause me to loose my license, because we all know that poop doesn't always roll uphill, in this business it rolls right into the nurse.

Do the best you can with what they give you.

Not all LTC facilities are this bad. I have 2 units, a LTC unit and a subacute/rehab unit. My LTC unit runs with 1nurse and 2aides for 25 patients, but my Adon handles dr calls and labs, department heads take turns helping in the dining room for lunch, and I always jump in if there are change in condition. On the skilled/rehab unit i have 2 nurses for a MAX of 30 patients, and 3 aides if we are full. I bump down to 1 nurse and 1.5 aides overnight, but I make sure there are no treatments on 11-7 and few Meds to pass. ADON handles dr calls, writing orders, labs, etc, and I often get behind on my responsibilities because I'm helping out on the floor. (then I stay late and fight with my husband over the time I spend at work). I work for a really good corporate entity that values direct bedside care.

At the place i'm orienting at we dont have a desk nurse like your ADON. The licensed nurses manage all the patient care, charting, inputting orders, appointments, labs, desk work, med pass, etc. I think if we at least had that the nurse(s) would be a little less stressed w/the patient workload. There needs to be some change in the way LTC/SNF are run. Some patients are at a med/surg level nowadays, not traditional/stereotypical nursing home.

Great thread and read. Wow. So i'm not experiencing anything new. I have to maintain my objectivity before i get completely sucked into this dysfunctional mess that is LTC. The disconnect between those who 'direct' care and those who provide it is mind-boggling. And the expectations are so out-of-line as to be laughable, if the situation wasn't so serious/perilous. I've never been a fear-based nurse, though i've encountered more than a few. But the expectations placed on LTC nurses and staff is epically unrealistic. Do our legislators and leaders have any clue about the actual delivery of health care? *rhetorical* I'm not ready to leave, but i know just how unrealistic my job description is. 1,000 tasks, 1,000 details, 1,000 clicks on the computer,..this delivery system is mind-boggling. People have no clue! So what to do? Stay patient focused and know that i can't be in two places at once. Maybe it's almost time to emigrate.

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