We ensure the resident (or employee) is safe then report it to the DON and facility administrator ASAP. Then an incident report is filled out for the state agency and the state is contacted. We also alert the MD and the resident's family member(s).
If the abuse is from an employee to a resident, then the employee is sent home and cannot return to work until the state has come in and investigated. If the employee is found innocent, then he or she can return to work and is paid for the scheduled time that he or she had to miss due to the investigation.