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| No. 50 | 
Jul 22, 2009, 10:15 PM
 Re: Omnicare Pharmacy-discuss
I am a pharmacist in a small independent pharmacy which has been doing meds for a drug rehabilitation center. I am interested in your comments about the problems your are having and am wondering what you would like to see the pharmacy and the pharmacist do for you.
I want our service to be outstanding, and while your situation is not the same, there are many similarities.
We are having trouble getting the center to reorder in a timely manner. Almost all shifts will call with refills on a stat basis, and we have tried to communicate that 48 hours would mean a huge difference between missing doses or getting them on time.
We are not allowed by state law to give these facilities any emergency med paks because there are no RNs on staff.
Could you share some insights so that we can become better at what we do so we do not cause frustrations on your side?
thanks
 | | Advertisement Sponsored Links | | | | No. 51 |
Jul 22, 2009, 11:48 PM
 Re: Omnicare Pharmacy-discuss
I have had problems with Omnicare. Once sending out meds for a resident that had been dead for months. Sending meds that are the wrong strength, D/C'd months ago then just go back to the old dose. I think their computer system randomly changes things around. We get a ton of "order to soon" from them.
| | No. 52 |
Jul 23, 2009, 12:00 AM
Re: Omnicare Pharmacy-discuss
Sure, thing get missed and screwed up sometimes, but overall there are things you can do about fixing them before they cause problems instead of coming here to complain. I hear way too much complaining in LTC and not much taking responsibility. Why don't you talk to the pharmacist who comes in and tell him or her what's been happening and solve the problem? /quote
Are you flipping kidding me? Our rep "Rosie" always has a big smile and says, "I'll fix it!" NOT!!  We have the same issues: Rx says they "didn't get the order", we have a fax confirmation. Rx d/c's the wrong meds claiming there's "no order", but we've been getting the med for years; we get 4x/daily deliveries, but still takes DAYS and numerous calls to get stuff; oh, don't forget about the suddenly "need pre-authorization" when it's been delivered for ages?/  Yep, we have a Pyxis machine for an e-kit, but even that gets depleted with certain popular meds. Oh, and PRN'S not used for 60 days get a rec to d/c, even though federal guidelines are unused in 90 days.  | | No. 53 |
Jul 23, 2009, 01:36 PM
Re: Omnicare Pharmacy-discuss
Let's see just how many fax confirmations does it take to get the drug/drugs ordered/reordered? I have personally counted an even dozen on simple med as digoxin.
Omnicare is the pits.
| | No. 54 |
Jul 23, 2009, 11:54 PM
Re: Omnicare Pharmacy-discuss Originally Posted by liebling5  Sure, thing get missed and screwed up sometimes, but overall there are things you can do about fixing them before they cause problems instead of coming here to complain. I hear way too much complaining in LTC and not much taking responsibility. Why don't you talk to the pharmacist who comes in and tell him or her what's been happening and solve the problem? /quote
Are you flipping kidding me? Our rep "Rosie" always has a big smile and says, "I'll fix it!" NOT!! We have the same issues: Rx says they "didn't get the order", we have a fax confirmation. Rx d/c's the wrong meds claiming there's "no order", but we've been getting the med for years; we get 4x/daily deliveries, but still takes DAYS and numerous calls to get stuff; oh, don't forget about the suddenly "need pre-authorization" when it's been delivered for ages?/ Yep, we have a Pyxis machine for an e-kit, but even that gets depleted with certain popular meds. Oh, and PRN'S not used for 60 days get a rec to d/c, even though federal guidelines are unused in 90 days.
this you can blame on Medicare D
| | No. 55 |
Jul 24, 2009, 02:16 PM
Re: Omnicare Pharmacy-discuss
You think it's bad now just wait till Obama's health care reform goes through. It's all socialism.
| | No. 56 |
Jul 28, 2009, 05:26 PM
Re: Omnicare Pharmacy-discuss
Question: Maybe this is oversimplifying things, but if the pharmacy sends out a 30 day supply of, say, Keppra, then why can't the pharmacy just send a new order of Keppra at 27 or 28 days, instead of relying on pulling stickers? Unless there has been a new order, why can't it be just an automatic reorder? That would save so much faxing, refaxing, and calling, recalling, etc. We have this same issue in our facility. We switched from Omnicare to another pharmacy but we are still having these issues. It seems to be the focus of my mornings way too many days.
| | No. 57 |
Jul 29, 2009, 11:48 AM
Re: Omnicare Pharmacy-discuss Originally Posted by lisamc1 Question: Maybe this is oversimplifying things, but if the pharmacy sends out a 30 day supply of, say, Keppra, then why can't the pharmacy just send a new order of Keppra at 27 or 28 days, instead of relying on pulling stickers? Unless there has been a new order, why can't it be just an automatic reorder? That would save so much faxing, refaxing, and calling, recalling, etc. We have this same issue in our facility. We switched from Omnicare to another pharmacy but we are still having these issues. It seems to be the focus of my mornings way too many days.
It would be nice if they made things that easy. The fun thing (note sarcasm) about working on our TCU is that our pharmacy only sends SEVEN day supplies for the patients, since they are short stay (although I would say MOST of them are there for upwards of 3 weeks to a month, in some cases longer). So we go through this all the time--searching for meds from e-kits, calling about e-kits that need replaced, new orders bc the meds on TCU change all the time, but not having the med to give. It's awful.
| | No. 58 |
Jul 30, 2009, 04:36 PM
Re: Omnicare Pharmacy-discuss Originally Posted by lisamc1 Question: Maybe this is oversimplifying things, but if the pharmacy sends out a 30 day supply of, say, Keppra, then why can't the pharmacy just send a new order of Keppra at 27 or 28 days, instead of relying on pulling stickers? Unless there has been a new order, why can't it be just an automatic reorder? That would save so much faxing, refaxing, and calling, recalling, etc. We have this same issue in our facility. We switched from Omnicare to another pharmacy but we are still having these issues. It seems to be the focus of my mornings way too many days.
Because that would cut in on their profits.Having us pulling the labels to re-order saves them lots of manpower/hours...
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