Why do some families look for things that are wrong (I use the term wrong in the loosest possible way? Today a family complained that mothers room was too cold, I went in wearing substantially less and was roasted alive. The other day an aggressive resident was going out with her family, she was that aggressive that when she was incontinent minutes before the family came we managed to change everything but could not get fresh socks on her - what does the daughter notice straight away (by lifting mums trouser legs up I amy add!). My gran is also in care and I believe the staff should be rewarded for the good they do not slandered for minor events that I know cannot be helped (unless nurse looks good with two black eyes!). Is it guilt, is it blame, is it that we are all just moaners, do we naturally focus on the negative nowadays????
Here's an idea, give a nurse a pat on the back (gently though as we all have bad backs!)