Quote from woahmelly
Allnurses, when was the first time you heard someone referred to as a client instead of a patient.
So, I'm starting an ASN program in August but I am taking pharmacology right now. I've noticed that instead of referring to people as patients most of the recently published books refer to them as clients.
To me, a client is someone with whom you have a business relationship and it implies that there is a significant customer service aspect to that relationship. It's a phrase I thought I would leave behind after leaving retail.
This is how it was explained to me:
Patient is a medical term. When we use this term, we are speaking of the person strictly in medical terms. "The patient has a potassium level of w/e and is on lasix, I will recommend the doctor considers an oral supplement."
Client was the preferred term of my school, it symbolized treating the pt. as a whole. "The patient has a potassium level of w/e and is on lasix, I would recommend the doctor consider an oral supplement but I know this client C/O having too many pills to take as it is. Perhaps adding 20meq potassium to the fluids is a better option."
It was a mantra, a mnemonic to remember to treat the pt. as a whole, remember the pt. needs both as a "customer" and a "patient".