Quote from RNCCRN9706
I would make it less about customer service and bring it back to being patient care. Too much having to bend over backwards to please patients and their families. Back in the day, there was NO arguing with the bedside nurse...now we pretty much have to let them do whatever they please.
^^^and the difficulties in access to healthcare, salary improvements (how's about six figures for EVERY bedside nurse with automatic COLA for ONE job!!), and a mandatory collaborative nursing model to decrease the "high school"/sorority clique attitude that affects some nursing teams, more understanding of nursing theory...if nurses understood the transformation model, novice to expert, caring, adaptation model, and the many theories of nursing care, and adopted a style or interest, maybe there would be a higher satisfaction of nurses' practice...the WHY of how they practice would be more fulfilling...(I LOVE Benner's novice to expert theory...helped me understand my patients, peers, and my own practice...helped me not feel "burnout" in this profession...7 years and going nurse strong!
-yup, the nursing "geek in me...)