Quote from RNNPICU
We give the parents ( I work with kids) a passcode and only to them. We inform them that this is only given to them and if someone calls and has this number we know that whomever is callng can receive any medical information. So we tell the parents or guardian to only keep it to themselves.
We did the same thing w/drug/alcohol rehab patients- the only way anyone could LEAVE a message was to have the code. No code- no acknowledgement the person even existed....let alone was a patient. The only outgoing calls about a patient came from the patient. Any calls to the detox unit were treated the same way- no code, no info/message. (though later, we might tell the person someone had called, and if the person gave a name, pass that along). No secretarial services for patients. Didn't need drug dealers, or enablers calling and bugging the patient- and not our problem to figure out who was who.
At that facility, it was a federal offense even back in the mid 90s to violate confidentiality about a patient begin there, and it was taken very seriously.
In acute care, if the patient couldn't take an incoming call, info was given only to the POAH- period. But only
if the patient couldn't deal with the calls him/herself. If someone was in the room and I needed to ask/tell sensitive info, I'd clear it with the patient first- and ask the visitors to step out if needed (they were often very agreeable to that). On admission, we asked if the person wanted the operator to send calls to the room and/or acknowledge that they were even there.
AS a patient
, I resented any nurse who came in my room, being overly chummy, and telling me in front of visitors that my mag citrate was on the floor, and to let her know when I wanted it, going into detail about how it worked (thanks...
).... or that the items in the bathroom were even there- my visitors did not need to know that info
... nice kid- but she had a lot to learn about not blabbing to visitors...even if a family member - doesn't mean they get to know anything
That was MY job to tell them what I wanted them to know
I got the same question about being in the hospital, on admission- was it ok to send calls up, or acknowledge I was there. My POAH was listed- and didn't call the desk about anything- she called me since I could deal with calls...her role wasn't in effect.