I'm a charge nurse on a med/surg floor and do admits and discharges instead of taking a patient load. We recently opened up a new hospital and of course the work flow changed. My problem is the nursing supervisor not letting us know when a patient arrives. They come up a back elevator and if nobody tells me the patient is there, I have no clue they have arrived. They don't have to go past the station for the bulk of the floor. We have complained to the manager who had a meeting with the supervisors and the DNS. Nothing has changed. A patient had been in a room for over an hour before I knew the patient had arrived. The other charge nurses have noticed the same thing.
Typically, ED would call report and the supervisor would bring pt to the floor, drop off paperwork and I would go welcome the pt and admit them. It works at other facilities but for some reason not here. UGH..I'm so frustrated. We even have vocera. All they have to do is CALL ME.
What is your procedure. I'm trying to get some ideas to resolve this problem.