Maybe I am a mean nurse, but I encourage ("make") people that are capable of doing things for themselves, do things for themselves. In triage, I teach patients how to parent their children ("but he/she doesn't want to..." "You are the parent. You are the person in control. When you get a pet, do you let them mess on the furnitu or livingroom rug because they "don't want to" go outside? No, you teach the pet the rules of the house until he asks to go out. Children are more vocal in their protestations, but the essential idea is the same. Maybe your child doesn't want togo to bed or get a rectal temp, but when you are the child, sometimes u don't get the choice. One night we had a 3-5 hr. waiting period for all nonacutes, man with son and belly pain, waited 45 min., yelled at triage 2x. I'm charge so I go out. Kid's eating fritos and drinking mountain dew. Of cours o distress on arrival. (Diagnosis? GAS!) Father thinks his kid needs to go in front of all in WR, standing room only, folks lying on floor, etc. Yells at me, tried x3 to diffuse, finally I had it. Pointing acroos waiting room, "Do you see all these people? The've been waiting too, some for hrs. Your son is in no acute distress and yes it is ridiculous that the wait is so long. If your child's belly hurt that bad, #1 he would not be hungry, and #2 you never should have allowed him to eat in the first place. And you are right, I do not know how hard it is to wait out here. Would you like to step in my shoes? I have an entire dept. FULL of people, rooms, halls, holds full. Three on vets, waiting for ICU/CCU, and cannot move them until the patients in the beds upstairs move. All these other people are tired of waiting too. Instead of doing what I can to get these people moved so I can get the rest of these folks in to get closer to geting you in, I have to be out here fighting with you. As soon as I have a place to put him I will bring him in, but I assure you, your yelling at me is not going to make things any easier." Half the waiting room broke out in applause. Got 3 nice nurse letters for that day. Go figure. After the man spoke with me, called the primary, who told him the ER has the obigation to get all patients seen in a timely manner. He told me this. I CALLED the primary myself and said if he wants his patients to be seen immediately, he is more than welcome to come in and see them himself and how DARE he delude himself into thinking he has any idea what the situation here is like. (Guy's a quack anyway!) He spit and sputtered and said no thank you and hung up. Still expecting nasty nurse note from him, but none yet!