Visitors with no common sense!! - page 3
What has happened to common sense in the hospital? I had a patient who had a hysterectomy (TAH and BSO) Tuesday morning. This young lady was only back her room for about 20 minutes when she had... Read More
Jun 9, '02I'm a student as well, but I can't believe how people can be so rude. When my Dad was in ICU, granted, all of us were there at all hours of the night. I think they gave us a little slack because all of us were from out of town, and my Dad wasn't going to make it. Regardless of the hour, at least ONE family member was in the room at all times. With that being said, when the nurse or any of his dr's came in the room to do their job, we always stepped back, and stayed out of the way. Even the nights I stayed in the room all night, yes I did, right by the bed, holding his hand...I told the nurses if they needed to be where I was just knock me out of the way. We also thanked them profusely for letting us stay in the room. We pretty much took over the waiting area too. We never asked for any food or drink...maybe ice, but never anything else. Once we knew where the ice machine was we always asked first too.
Call me weird, but all of this is common sense to me. After a while, since there was 7 kids, they did ask us to limit the room number to 2-3, and that was fine too. I usually stayed there with my Mom, then if my sisters or brothers dropped in, I would go smoke, or get a ride to the house we were staying at for family members and get a shower or take a nap. The night before he was removed from the breathing machine, everyone, except Mom, went to dinner...oldest brother took us all out, then I went home with him because I was exhausted and needed a good nights sleep without my sister. It did me good to do that for many reasons.
One question...whatever happened to set visiting hours? I've only recently experienced a hospital that didn't have set hours, or at least lock the front door, or announce that visiting hours are over. While I like to support my family and friends when they are in the hospital, one should never overstay their welcome. Especially in the hospital! I recently took a friend to the ER, and they had to list the people that were allowed to call, or visit, while they were there. Obviously, immediate family (s/o, kids of AGE, parent) should have the right to visit...but I think if the patient can tell you what they want in relation to visitors, their wishes should be respected.
Also, while my Dad was in the hospital, this other guy, who had a room full of people just hours before, coded. We were asked to leave my Dad room. My Mother was allowed to stay in with my Dad, door shut and curtain pulled. We even stayed out of the waiting room waiting on the family to come back...the man didn't make it. That was the saddest thing since they were all talking and joking around just a few hours before.
Jun 9, '02Postscript:
When nurses controlled the hospitals, it was a controlled environment........Visitors, germs, numbers and ratios............
When nurses were stripped of being the controllers..........So that they could be controlled.........We now work in an out of contol environment...........where the patient is king or queen for the sake of PR........And corporate money mongrels rule................How will we ever move forward from here?
Jun 9, '02This thread reminded me of a previous thread I called ignorant visitors found at: http://allnurses.com/forums/showthre...threadid=11054
Jun 9, '02My problem is with the people who know the visiting hours and still won't leave! On post partum we even turn off the light because we have a scheduled quiet time in the afternoon, but people STILL don't get it! I make them leave and if they protest I point out that there are other patients on the unit who do need the rest, even if your friend doesn't.
Jun 9, '02I delivered my son via C-sec, prematurely. My roomate came in with an emergency C-sec, full term.
My birthing experience was the worst - she had visitors from early morning to late at night - kids, screaming teenagers, constant noise, telephone ringing off the hook, people were loud an abnoxious.
On top of that, as soon as i arrived to the room (just coming off the drugs) I wanted a drink. After I drank it, a nurse came in and basicly yelled at me, because I wasn't recording my own I&O !
( i had no idea I was suppose to)
sorry, but i needed to vent on this one.
Remembering my experience, I am looking out for my patients now - many of them are elderly, they have caths done, pacemakers put in, i want to make sure they get rest!
Jun 9, '02This is a gentler, fonder memory of babies' moms: we sometimes get calls from timid [usually Hispanic] moms who whisper, "How's my baby?" So we whisper too, "What's your baby's name?" "Maria" or "Jose". No last name! Still whispering: "What's your LAST name?"!!!
Always cracked me up!
Jun 9, '02Visiting hours can really get "interesting" on a post-partum unit when the husband is visiting, a female friend arrives to visit, and shortly after that, the visitor's boyfriend (alleged father of the child) joins the mix. A small room with a new babe is not the place to start throwing things and engaging in hand to hand combat, but it does happen. Some days, we need a security force just for the OB department. My wife is an OB nurse and shared that story to vent her frustrations. I'm sure some of you other OB nurses have seen similar lunacy.
Jun 9, '02How about those fool visitors that bring in and give unprescribed meds to their family member...because they either asked for it or that family member felt the resident/patient would benefit from it! Nevermind all the meds we are already giving them! Let's overdose them or have a nasty drug interaction so we can say the hospital/nursing home doesn't know what they are doing!!
Jun 9, '02Totally agree with everyone here about the rudeness of people today. I should write a paper and submit it to Reader's Digest....I can call it "I am Joe's Nurse" and I will outline how frustrating my job is today caring for Joe in the hospital...particularly with rude, entitled, clueless visitors in my way, taking up my valuable time with idiotic 'needs' they think are more important than anything else!
Some of my top complaints: Families with small children that let them run all over the unit, eat patients's snacks, and even crawl on our crash cart and put drinks on top of the defibrillator.....when i told them this was unacceptable they reported me to administration.....
Unwed moms who leave infants in boyfriend's rooms while they g out to party....trouble is, boyfriend is out of it and on bedrest, unable to care for an infant....as already pointed out, nurses become the 'babysitters'.
Family members laying all over the rooms leaving zero room to walk. They are also in all the empty beds on the unit without asking permission(if we have any that is) or they're all over the halls, waiting rooms, and making as much noise as they please. God forbid we ask them to move, or keep the noise down.....we are reported for rudeness by these 'entitled' visitors.
I blame most of this on hospitals and their push to provide 'customer service'....demoting us to service workers from professionals. They have helped to reduce our status as nurses in the eye of the public today.
Jun 9, '02We formed a committee to try to find a solution to some of these problems. We wrote up a pamphlet that describes our visitation policies, and we give it to families as part of the admission information. We also tell families when we orient them to the unit that we adhere to the policy. This has reduced some of the problems with visitors, but I truly believe that some people just have no common sense, and therefore will continue to abuse visiting hours. There are also a few of our staff who are unwiling to enforce the policies, and these individuals make it more difficult for the rest of us to enforce them. When you come in at 1900 and find 8 people in the room, and you ask them to leave, they tell you the other nurse left them stay all day. Or they want to use the phone at the nurse's station, you tell them visitors need to use the phone in the waiting room, and they get angry because the "nice" nurse left them use the phone.
There will always be people who bring their Burger King meal and eat it in front of the NPO patient with pancreatitis, or who try to readjust the IVs, but if everyone in the unit enforces the rules consistently, it will help to control rude visitors.
And there wil always be the phone calls from the second cousin's sister-in-law who once worked in a doctor's office as a receptionist, so knows all about "medical stuff,' or the caller who wants you to find the person who is visiting Mary something or other and give him a shopping list, but as was said before, some people have no common sense.
And speaking of phone calls, this is a little off topic, but it really bugs me when a caller says "I'm want to check on my Mom, but I'm calling long distance, so don't make me wait while you find her nurse." Come on, long distance is ten cents a minute, if Mom isn't worth ten cents, then don't call at all.
Jun 9, '02Let's not forget the name droppers! Oh if they only knew how much that hurts their cause rather than helps it. I know so and so on the Board or in administration. Best answer I ever gave was "So?" They didn't know what to say for a minute and while their guard was down I started in with we all want what is best for the patient stuff.
Toronto, I had a woman tell me the patient was her mother. I knew she was lying so I said what is her last name. She was speechless. I said BYE-BYE now!!
Jun 9, '02I work in a Psych hosp and visitors are not allowed on the units. They check in at the front desk and the client comes to meet them there.
In the hosp where I used to work Med/Surg they had spicific visiting hours and usually the visitors abided by those hours, but when a patient was critical and not expected to live much longer we would allow visitors at any time but only 2 at a time, the rest had to wait in the waiting room. Not that they would, that was the one problem we had, too many visitors in the room at a time. OH, and the kids. Imagine running into the waiting room to answer the "Code Blue" that had just been anounced for that area and finding that it was a 3yr old playing with the button. He had turned it on and off a few times and then the older brother (7yrs old) finally pulled him away from it. NO ADULTS ANYWHERE AROUND!!!!