Top three patient complaints? - page 3
What are the top three complaints by patients that you hear on a regular basis, and how do you typically respond? I'll start: Complaint #1) It's freezing in here! Usual response: "Yes, I'd... Read More
1Nov 3, '11 by MinnieMomRNQuote from AJPVHa, ha! Did they complain of palpitations later in the shift?Within the span of just 1 shift, we kept repeatedly finding our coffee pot in the break room empty. Several of us staff conferred and determined that among us, we had brewed at least 4 pots of coffee within a few hours! We kept our eyes open and noticed a patient sneaking into the break room and emerging with a large styrofoam cup. The door has a large sign on it that says "staff only." When confronted, the patient said, "I don't drink water; coffee is all I drink."
1Nov 3, '11 by blondy2061h, MSN, RNRegarding patients complaining about being NPO for surgery...
My dad had to fast for blood work and I told him he could have black coffee with nothing in it. Several MONTHS later he was having heart surgery. I was driving him to the hospital. He asked me if I wanted him to bring me some coffee. I said no, I wouldn't want him to make coffee just for me. He told me that he already made a pot and drank half of it! I was like, "Why would you think that was okay?"
"Cause I had it without cream or sugar!"
Gotta be careful what I tell him. As I expected, from that point it was a solid 6 hours before he got taken to the OR.
1Nov 3, '11 by Cul2"The upper class, financially speaking, patients think the food is horrible, etc., etc.
The people who don't have all the best things in life, think the food is wonderful, etc., etc."
Yes, let's just lower the standards to meet the lowest possible demographic. I'm sure some of the homeless would be grateful just to have a roof over their heads in the hospital. It's one thing to just be plain ungrateful for anything; another to have high yet reasonable expectations. Perhaps when some patients look at the outrageous bill for a two or three day hospital stay, they expect both competent medical care and good customer service. Oh, sorry, that horrible word -- customer service.
2Nov 3, '11 by noahsmamaQuote from hiddencatRNYour experience is the same as mine, and I also worked in a hospital in a poor urban area -- but with some wealthy areas not too far away, and patients from all socioeconomic classes. The rudeness and entitlement did NOT seem to fall along class lines in that hospital either.Now I'm curious- what sort of demographic does your hospital serve? I work at an inner city hospital in the middle of a pretty poor area. We get plenty of economically disadvantaged folks who are demanding, rude, entitled (yeah, I said it), expect fast-food speed service, think the doctor should be in IMMEDIATELY, etc. Thankfully we get polite and grateful patients too, but it doesn't fall along class lines ime.
2Nov 3, '11 by maelstrom143We have it all. The top three?
"The food is lousy!"
Yes, I know and I am so very sorry. Unfortunately, you are on a cardiac diet. That means low fat, low salt, heart healthy. (I feel bad for Dietary, as most of them strive to do their best and the compliments from patients few and far between).
"These beds are horrible!"
Yes, I agree. Being in a hospital bed is never as comfortable and as comforting as being in one's own bed and surrounded by those things that make a space totally ours. I also think the pillows are sad little affairs. However, maybe an extra one would help you feel more comfortable?
"When is the doctor coming?"
I do not know. Unfortunately, they do not have a schedule of when to come see our patients; however, I will keep an eye out for them. If you are NPO and they are not in by midday, I will call and see if I can feed you, OK? (this for those patients waiting for Cardiology, as we keep them NPO for possible procedures; if not in by midday, I usually call and see about getting them a diet order).