Re: Things you'd LOVE to be able to tell patients, and get away with it.
I work in an office setting, so the peeves are a little different, but I'd still LOVE to give it to 'em straight.
1. Poor planning on your part does not constitute an emergency on my part. I will call in your rx refill to the pharmacy today. It will probably be near the close of business, after I've dealt with the 36 people who have been waiting months for an appointment, half a dozen triage work-ins, and umpteen add-on procedures. It's a shame your cruise to Hawaii leaves in 2 hours. Next time count your pills and plan accordingly ... a week or more in advance would be good.
2. Yes, I know you just saw Dr. A. and she changed the dose of one of your meds. Did you LISTEN to a word she said? Telling me the pill is pink is not useful information. Next time please bring a notebook or your secretary so I do not have to waste time hunting down the note and doing a review session on the phone.
3. If you do not understand the doctor's accent, again, do NOT call me 15 minutes after you get home complaining about "those &^%*& foreigners" and asking me for a review session. Either admit to him that you need clarification or choose from one of the 20+ other MD's in the group. Like now, while you're here.
4. Leaving repeated voice mails will not result in a return call any sooner.
5. I don't make the schedule. I don't control how long the MD spends with each pt. If you have a problem with the above, take it up with HER, no me.
6. Corollary: if it were *your* mother in there with acute SOB, 3+pitting edema, and a SBP of 76, would *you* like the doctor to move things along so the next person is not late for her hair appointment?
7. Don't tell me you quit smoking "15 minutes ago." It's bad enough we have to fumigate half the office when you leave.
8. Flattery, chocolate, and holiday gifts are much appreciated but they will not get you more samples. Some of them come three pills to a pack now and we only get a dwindling number. We know whether or not you truly need them.
9. Do not check your or your loved one's pulse and blood pressure every 15 minutes and call me every time it is marginally high or low. Even if it started out just fine, sooner or later one of our heads is going to explode!
10. Hugs are always welcome! Don't be shy! We actually do love most of our patients ... and we have the luxury of rolling the phones at 5:00
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